Advance booking through Travel Republic problem.

A question about : Advance booking through Travel Republic problem.

Hi
I wonder if anyone can advise, last month I booked a one night stay through travel republic staying at the Best Western in Dover on the 3rd of February, I thought I had booked it arriving on the 3rd of Feb leaving on the 4th of Feb. When I got to the reception desk the staff did not have any record of my booking. When they looked they saw that I had made the booking for the 3rd of March leaving on the 4th March in error. The hotel were fantastic they agreed to put me up for the night and actually upgraded me free of charge to a more expensive room free of charge with the proviso that I get Travel Republic to amend my booking back to the 3rd and 4th of February. I rang Travel republic that evening to make the change on their system from the 3rd and 4th of March back to the 3rd and 4th of Feb. This request sat unfulfilled on their system for a while then was marked as completed, but when I checked no change had been made to the booking. When I rang and emailed again the help team at travel republic said that they could not amend the booking date as the hotel was unwilling to make the change and could therefore not do anything. So I presume I will be charged for another nights stay on the 4th of March without me actually using this evening. It is particularly upsetting as I gave Travel Republic about Ј1000 worth of bookings in the 10 days prior to the 3rd of Feb. I have written to Best Western in Dover to see what they suggest but is there anything else I can do? I feel a bit powerless but ultimately it is my own fault for cocking up the booking. Any suggestions other than not using Travel republic again, and advising my friends and family to do likewise?

Best answers:

• Your last sentence is baffling..... You messed up so why would you think it's appropriate to advise others not to use them?
• Quote { Any suggestions other than not using Travel republic again, and advising my friends and family to do likewise?}
  Suggest that booking in future everything is checked to make sure that what people book is correct before pressing the final confirm button that way no one ends up making the same mistake you did
• Travel Republic were fantastic when my d-i-law lost her passport just before a trip. They bent over backwards to re-schedule everything. As a result, we always use them when possible.
• TR finally cancelled my booking. To get to this stage I wrote to the hotel that I was booked into and they confirmed that they had actually cancelled my booking, because in effect I had already stayed there. They sent me this email which I forwarded to the admin team at TR.
  If anyone is in a similar position, speak to the TR help desk and ask to be put through to admin where you can email your issues, the emails to the help team are stopped from being delivered by the TR servers.
  Thank you TR.