19 Mar 2017

A question about : holiday miss selling?

Today my 19 yr old daughter went to the travel agents and booked a holiday to the Dominican Republic for this July. When she went to book her holiday she did not know where she wanted to go so at the suggestion of the travel agent she booked this holiday unaware that it would be hurricane season. She now no-longer wishes to go there, is she within her rights to swap to a different destination?

Best answers:

  • How on earth is this miss selling?
    The Dominican Republic only gets hit by hurricanes about once every 5 years and that's not full on it even includes brushes by the outer edges of the storms which is no worse than a wet & windy day in the UK. The last major hurricane there was in 1998 & as others have said September is the peak month anyway for something that only happens to them one in 5 years!
  • Is it not mis-selling in the sense that should she have been made aware of this she would not of even booked to go there? Yes the odds of hurricane are low but she was not given that choice. Also she had no idea where she wanted to go and it was on their suggestion she booked it. Surely they have some responsibility?
  • Where have I stated that she wants compensation!??! And how do you know that she didn't thank them for their help at the time? All I have asked is, is she in her rights to ask them to swap the holiday. Since posting I have been advised that she is well within her legal rights to do so as a key piece of information that would affect the decision of purchase on a holiday which they recommended and advised upon was not supplied.
  • The whole Caribbean is subject to hurricanes, July is not the peak season but it will always be a possibility.
    By your reasoning, anyone going to Italy/Greece should be warned about earthquakes and volcanic eruptions before being allowed to book a holiday.
    No she is not within her rights to have the holiday swapped.
  • Agree this is certainly not a key piece of information as the chance is so low. If a travel agent had to cover all these things which have a low probability which this does of say only about 1% then you'd never get out of a travel agents, they'd be stuck for ages having to go through every tiny thing that could go wrong.
    Sorry but that's just not realistic.
  • We've been to Florida many times in the hurricane season. Not seen a hurricane yet. Hurricanes rarely last for 14 days anyway.
  • Holiday been swapped as we speak.
  • Good news ....presumably not to anywhere else in the Caribbean though ?
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