Broadband & Internet Access

A question about : Using 4G for Home Broadband?

We have just moved to a new house and after waiting ages to get our phone line installed we've found we can't have fiber broadband and are stuck with ADSL. Sadly the speeds we are getting are slow at best (just over 1Mbit) which is too slow for streaming video, youtube, iplayer etc.

A question about : Do I have a legal right to my data usage figures ?

The company I work for have asked their broadband provider for details of the data usage over the last few months.

After a series of excuses the broadband provider are now saying they do not provide data although the same provider charged us for exceeding our data allowance 18 months ago.

Do we have a legal right to see our data usage ?

A question about : New line install charge when move from Talktalk to Plusnet ?

Im considering a switch from talktalk to plusnet but when i go through the online sign up process it says I need to pay a 49.99 new line installation charge ?

Is this right because I have been with plusnet before & they used the same physical phone line as Talktalk are using now

Or is this correct & something to do with 'unbundling' (LLU) ?
i.e. they are charging me for work that has to be done at, say, the local exchange to do the switch

A question about : BTInfinity cancellation implications

We ordered BTInfinity early Jan but BT have repeatedly delayed the installation date and we have been without any broadband for 8 days as our previous provider have cut us off. (phone line went over as expected). At the time of writing, BT are unable to tell us when we can expect to be connected. To add insult to injury, we have paid out Ј70 on mobile wifi to enable us to work from home as necessary.

A question about : EE Broadband billing mess (possible mis-selling?

Hi,

I renewed my contract with EE broadband in July last year. My previous broadband cost was 2.50/month and after much haggling they agreed to charge me 3 pound a month from July on a 12 month contract.

I paid the landline up front and the first bill I received in August was very confusing. It included some pro-rata figure as I'd paid just over 16 quid for July I believe as my contract had gone into a 13th month. Here is how it looked,

Quote:

A question about : Should I stay with Plusnet ?

Hi,

I am with Plusnet for b/band and phone.

Like the service and company.

My contract is ending next month.

They have phoned me to say they will match any offer from another supplier.

I have previously been with TalkTalk, Virgin and Sky.

Who is the best to go with a the moment ? Price is my primary focus. I know the MSE weekly email sometimes highlights good offers.

Any advice much appreciated.

Thanks

A question about : Sky Fibre Unlimited

Hi all

I currently have normal Sky Broadband and achieve a maximum of 4mb download speed therefore potentially looking at upgrading to Sky Fibre which I can get half price (Ј10) for 6 months.

Does anyone have any experience of Sky Fibre? What sort of speed should I expect?

I currently get my BB free of charge so need to justify the extra Ј20 per month.

Cheers

A question about : Talk talk allowed Virgin to take over my line w / out permission

Two months ago I contacted talk talk to take over my broadband, phone and tv. The go live date was 29 December. I received all the kit but had not installed it as the line was not live and I Was travelling from 24 December to 22 January.