09 Mar 2015

Using 4G for Home Broadband?

A question about : Using 4G for Home Broadband?

We have just moved to a new house and after waiting ages to get our phone line installed we've found we can't have fiber broadband and are stuck with ADSL. Sadly the speeds we are getting are slow at best (just over 1Mbit) which is too slow for streaming video, youtube, iplayer etc.

09 Mar 2015

Do I have a legal right to my data usage figures ?

A question about : Do I have a legal right to my data usage figures ?

The company I work for have asked their broadband provider for details of the data usage over the last few months.

After a series of excuses the broadband provider are now saying they do not provide data although the same provider charged us for exceeding our data allowance 18 months ago.

Do we have a legal right to see our data usage ?

09 Mar 2015

New line install charge when move from Talktalk to Plusnet ?

A question about : New line install charge when move from Talktalk to Plusnet ?

Im considering a switch from talktalk to plusnet but when i go through the online sign up process it says I need to pay a 49.99 new line installation charge ?

Is this right because I have been with plusnet before & they used the same physical phone line as Talktalk are using now

Or is this correct & something to do with 'unbundling' (LLU) ?
i.e. they are charging me for work that has to be done at, say, the local exchange to do the switch

09 Mar 2015

BTInfinity cancellation implications

A question about : BTInfinity cancellation implications

We ordered BTInfinity early Jan but BT have repeatedly delayed the installation date and we have been without any broadband for 8 days as our previous provider have cut us off. (phone line went over as expected). At the time of writing, BT are unable to tell us when we can expect to be connected. To add insult to injury, we have paid out Ј70 on mobile wifi to enable us to work from home as necessary.

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