A question about : Virgin Media ... Installation fee.
I have been a loyal VM customer for 6 years now.
We moved house recently and VM moved our services across at no charge, which was good of them.
The engineer who did this, said oh, you have a virgin cable ready to go as the previous owners had VM too. Great, but as we wanted the VM box in our room which didn't have the cable the guy kindly drilled holes etc and sorted some new cable out his van; job done.
Happy with the service, I thought about putting virgin in another room, the one I alluded to earlier (that has a working cable ready to go) just need to connect the cable to a box, I can do that.
S I call VM offering them Ј7 extra per month for, more than likely, a long time. They said that's fine but well charge you Ј50 for installation. I told them all of the above and said, fair enough you're calling out to my property, but really, all you're going to do is hand over a box, as I can connect it myself.
However, they insist an engineer has to do this; in case there are any problems. I advised I have tested the cable with our box it works fine. I just feel it's a joke. I know previously they wavered an installation fee when we signed up for another room 2 years ago and I didn't even ask! The irony.
Anyway, all it means is they missed out on a long-term deal in securing more money from me. Oh, and they have just sent a letter through the post; ''were increasing our prices by Ј5 per month'', how kind of them 
Best answers:
- Adding an extra box (or any other hardware) to the VM network isn't just a case of plugging it in. Signal levels have to be checked and sometimes adjusted (which you can't do yourself) and that is what the Ј50 is for.
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