Tracking / Ebay refund Case

A question about : Tracking / Ebay refund Case

i sold an item on the 15th of jan on ebay (1st in over 4 years)

it was going overseas and dueto its reasonable value and location i chose royal mail signed for

now the buyer has opened a paypal case as it hasnt arrived. And i dont know were i stand anymore

the tacking with royal mail is RU746188099GB (just says its being processed and has done for nearly 3 weeks)

item was my sons 2nd helmet which he got at xmas and didnt want 2 so i sold for him and gave the money to him Sold on ebay in total with overseas P+P Ј50 so obv my paypal balance is now -Ј47 ish

does anyone know who would win the case

any help would be appreciated guys

Best answers:

• Which country was it going to, and which signed for service did you use ?
• brazil and royal mail international signed for
• I would phone Royal Mail and see if they can find anything out about its whereabouts. As it stands your tracking doesn't show delivery, so they will find in the buyers favour
• i will go in person to post office in the morning thanks
• It's likely stuck at customs.
  RU746188099GB
  Please enter your 13 character reference
  e.g. AA 0001 0001 9GBe.g. AA 0001 0001 9GB
  How to find your reference number.
  Your tracked items details
  Reference number: RU746188099GB
  Date Time Status Track point
  20/01/15 10:34 RECEIVED AT OECURITIBA CURITIBA
  17/01/15 AM DESPATCHED TOCURITIBA BRAZIL
  17/01/15 AM DESPATCHED TOCURITIBA BRAZIL
  16/01/15 18:35 DESPATCHABLE TOHEATHROW WORLDWIDE DC BELFAST MAIL CENTRE
  16/01/15 18:35 COLLECTED BELFAST MAIL CENTRE
  16/01/15 09:24 ACCEPTED AT POL
  Pass this to the buyer and string out the case as long as you can.
• thanks
  have uploaded to case with paypal
  another question re a CHARGEBACK with paypal - item sent 2nd signed for and delivered yet they opned paypal case for unauthorised transaction
  though visable signature from buyer who opned case is on royal mails site
  HELP Again
  time to forget ebay again
• when i try to upload actual tracking receipt it says not enough space on file
• same with screenshot
• edit
  managed to do it eventually via sending to son via fb and then saving
  now a case of wait and see or should i say 2 cases lol
• update
  as of 2am this morning
  both cases on paypal found in BUYERS favour and now ebay have literally blocked me and cancelled all my items for sale
  help
• thanks soolin
  yes all was uploaded to both paypal and at time of posting to ebay. also included response from royal mail after emailing them to which they replied it is obviously stuck in customs and the recipient (buyer) should contact the customs office regarding the parcel
  i will keep in mind re if in transit to refund anyway as post office said they can request it be returned as all customs labels were correct