A question about : Thameslink delays compensation
I have a season ticket and I am likely eligible for enhanced compensation due to recent flooding issues on the track, it's been a nightmare since last week. I looked at the compensation process and it ask for individual journey times and length of delay for each day. I just don't make note of my start and end times whenever I'm on a train so no idea how I could reliably give them the data.
Anyone else in the same boat?
Is there somewhere I can look up the actual train journey times for the last couple of weeks, I can definitely pin point the actual trains I was on for all or most journeys... most days there were barely any trains.
It would be great if they could verify via my ticket when I entered and exited the stations but assuming because it's a paper ticket they can't or won't.
Do I really have to log every journey in case I need to make a claim? What a pain - no doubt why most travellers won't claim at all
Best answers:
- I have made claims for services in my area (Greater Manchester) by looking on national rail enquires website to find the times that the trains are scheduled to run near to when I departed. The other option would be to pick up a timetable from a station and do it that way.
From what I understand these delays are due to burst water main. So it is highly likely that Thameslink will only have a quick look at the forms before processing it as there will be too many to investigate each one thoroughly. - I found https://www.recenttraintimes.co.uk/ which is really helpful and should hopefully give me enough data to make the claim - hope it's helpful to anyone else with the same issue.
- I've always taken it to mean the extra time for a journey compared to the train you were planning to get.
So if you normally get the 1630, which gets you to your destination at 1700, I would claim for any delay that got me to the destination after 1730 (if that train operator uses a 30 minute minimum).
- 251 reads