Tesco Complaints

A question about : Tesco Complaints

Hi,

Does anyone have any contact details for someone at Tesco who is likely to listen to/action a complaint?

The Customer Service centre cannot/willnot do anything via email or phone and claim to have not received written letters.

thanks

Best answers:

• I recently wrote to the head office address at
  Tesco Customer Service
  PO Box 73
  Baird Avenue
  Dryburgh Industrial Estate
  Dundee
  DD1 9NF
  About a week later I got a very helpful reply. But then, I did write a very nice 'complaint' letter - if that's possible! Basically if you write to them in a tone that says 'I know you're not to blame and I really appreciate your precious time', you're more likely to get a response. If you letter is more like 'You're all utter rubbish and I'm off to ASDA!!!!', they're more likely to 'lose' your letter.
  Good luck. Have to say, I've always had a decent response from Tesco - and I complain A LOT!!!
• Thanks for that. The address I have is
  Tesco Customer Service
  Freepost SCO2298
  Baird Avenue
  Dundee
  DD1 1YP
  which is almost the same but different.
  The letter I sent them is below. I don't think it's too rant-y (I hope it's not anyway!)
  Quote:
• Have you already complained to the Dot Com Manger at the store where your shopping is despatched from?
  As a Dot Com Manager myself I can assure you that no matter who you send that letter to it will be sent to the store involved FAO Store Manger. He will then pass it onto the Dot Com Manager and ask him to deal with it. He will probably ask for an update once the Dot Com Manager has spoken to yourself.
  I would send it straight to the store involved as you will get a reply much quicker and will save you a lot of fobbing off so to speak.
• Write to Sir Terry Leahy at Head Office; did the trick for me.
• or email him at terry.leahy@tesco.com
• Well, no reply after emailing Mr Leahy and to be honest I'd have expected one sharpish after mailing the CEO.
  So I've binned all their delivery crates and won't bother giving them my money in future.
• Hmm, it seems I spoke too soon. This morning I received an email apologising for the inconvenience and offering Ј25.
  Seeing as they ignored every single question and just sent me a cut n paste reply I asked them to keep the Ј25 and put it towards someone actually letting me know why their delivery crates have been on my balcony for a month and if I should use them in the future, could Tesco guarantee I'd actually get a delivery.
  I shan't hold my breath.
  Apparently by the time I would have received the email someone will have been in touch to arrange collection for their crates. They didn't so they're now in the tip.
• They send a voucher so you have to keep shopping at Tesco!
• I have been battling tesco for a couple of weeks now. They cancelled my order and didn't bother telling me. It just happened to be my birthday weekend, the order was due between 4 and 6pm with a dinner party starting at 8.
  I also had my seven month old son waiting for baby food (I had run low and had stupidly trusted that my delivery would be on time rather than popping out to the local shops).
  i then spent 45 minutes on their maze of a phone system, sometimes waiting in silence 10 minutes, being cut off, passed to different people and finally being told my order had been cancelled due to staffing problems. Not even an apology was offered.
  I have been emailing customer services and getting cut and paste replies that have just made me more angry. They offered me Ј10 off my next order - what a laugh! I have asked them to pass my complaint higher each time, but i'm just getting nothing back, so have tried emailing the boss after reading this thread.
  Not holding my breath, but sometimes you just get soooo cheesed off you can't let it lie - know what I mean?
  I also had to cancel my birthday lunch on sunday with friends to go food shopping.
  at Asda.
  Kirsteen
• We wrote a letter to the local store.
  As the person we were complaining about was the person who would deal with the letter, we did not get an answer.
  HA! we thought, lets go to head office ... so we posted copies of everything to the Enfield address. I know they got it, because it was sent recorded delivery.
  Six weeks later, guess what? Yes, no reply.
  This is a matter of honour now, so shall contact the address above.
• kirsteenatom and luxor4t
  As suggested on this thread send an e-mail to the MD at
  terry.leahy@uk.tesco.com and also post details of it on https://tesco-complaint.blogspot.com/
  My partner and I complained but Tesco kept fobbing us off for about 2 months. A week or so after doing the above (along with posting on MSE) we received a resolution of sorts.
• So disapointed with Tesco! I bought some of their own-brand cereal last week and when I ate some I cut my mouth on a piece on glass that was inside the box. I emailed them and just received a cut-and-paste reponse along with suggestion I speak to someone in the store, when I explained that I could post them the glass to examine along with dates purchased etc, they just said they couldnt help as I didnt have the packaging! No apology, nothing!
  What exactly is the point of their customer service team? This has really put me off the company - its not just a consumer preference complaint, but that they sold me faulty and potentially dangerous goods.
  Any ideas how I should escalate this?
• Hi Temoana,
  Write to the Foods Standard Agency, they are good. They will write to tesco and tell you if its worth pesuing. I did that when I found a catipillar in my tesco finest potatoes. FSA said they will get away with it because it could have happened. Tesco are very sly, there reply was, we are sorry, blah blah blah, please appreciate that in the thousands of potatoes one mite have an insect. what a ripp off. TESCO'S FINEST they say lol. what a joke.
  your case is more serious and I think the FSA can help you more, thats to dangerous, so get FSA known and they will do the talking with tesco!
  Quote:
• if you get thru to them ask them why they are so greedy and trample over everyone else and small businesses please.
  I wouldnt shop there!