Tesco Broadband-HELP!!

A question about : Tesco Broadband-HELP!!

I received an e-mail to say my Tesco Broadband was activated on Tuesday but I can't get connected.
The modem they sent does not seem to receive an ADSL signal as the right hand light flashes(whether it is connected to the phone socket or not).
I tried a Netgear DG834G router/Modem and this showed that there was an ADSL signal.
Contacted Tesco helpline after handing on the phone for ages and they said my line was definately activated, try re-installing the modem etc. This didn't work.
Tried to get the Netgear DG834G to connect but couldn't.
That is also not displaying that there is not an ADSL signal.
Went onto BT website and checked the possibility of receiving ADSL signal and it came back as "very unlikely due to the very long length of your telephone line"
What do I do know?

Thanks In Advance
David

Best answers:

• Just had a sudden thought David, my Tesco broadband has been down for two days. Showing as error 721 when using the diagnostic thingy on Dr Speedtouch. It shows on Tesco website as a few people having problems.
  When I got home this afternoon all in broadband land was back to normal, thank goodness, so perhaps you should try again tonight?
• Still no signal showing on modem ???
• Just a quick thought - check that your filters are connected as close to the phone sockets as possible.
• How frustrating
  My ADSL set up is this and works fine contrary to whats in the literature:
  Main phone socket>extension lead plugged in>end of the extrnesion lead>filter>phone on one side adsl on the other. Works fine, and i have been with BT and tiscali and no probs.
  Try if Poss move ur pc near the Main phone socket and just use one filtre and ur modem cable, at least ur eliminating other connections/leads.
  Hope u get it up and running soon.
• I am with Tesco broadband. My pc is a bit of a distance from the main telephone socket. In that I have a telephone extension cable in a reel that has two telephone sockets on it. My telephone is a digital cordless so I now have that plugged in on the desk beside the pc with the Tesco modem and the telephone going into the filter thingy which then goes into one of the telephone sockets on the extension cable reel.
  Is it your internal cable that BT are talking about or the distance from the exchange?
• To Vinnieboy:
  I now just have the modem plugged into the main phone socket and the power and it still shows that there is no signal.
  Nightmare trying to get through to Tesco on 08004798181.
  It's doing my head in>
• To edinburghlass:
  I guess BT are talking about the length of the the line somewhere between the exchange and my house.
  I'm still not sure whether ADSL is coming into my house.
  According to Tesco yes but according to BT "very unlikely" ??? ???
• I thought that was what you where meaning David rather than your set up in the house.
  I have always praised Tesco as I was a dial up customer for many years but I have to say that with broadband they are perhaps victims of their own success. The free phone hotline is the pits, in the two days I tried getting through I never got a reply. In the end one night when trying near midnight I decided to leave my phone number but was so frustrated by the time the message to do so came up again that I forgot my own number. I did at one point phone the 50p a minute line and got someone who didn't even know that Tesco broadband was having problems.
  I fired off a couple of emails and only one got an automated response and I still haven't had a reply to either which is unusual for Tesco. As I now have my broadband back I am not so bothered but it was very annoying and I will be even more annoyed when my phone bill comes in with my dial up charges.
• It sounds as though you need a visit from a BT engineer who will check the service plate where your line comes into the house. Even though BT have just extended the reach of BB some people need to have modifications and some are still not capable of receiving BB.
  I'm not sure but I think that Tesco will need to request an engineer visit on your behalf.
  If you need more info try searching through this forum https://bbs.adslguide.org.uk/postlist...oard=which_isp
  Loads of info on here and also a lot of technical help
• It seems that loads of people are having exactly the same problems with Tesco Broadband.
  I think they have bitten off more than they can chew:
  https://forums.vnunet.com/thread.jsp?...message=232343
  https://forums.vnunet.com/thread.jsp?...p;thread=38858
  Sorry don't know how to make a link to this site.
  I shall try calling Tesco Head Office tomorrow as I am still sending e-mails and getting no response.
  Fingers crossed
• As I've said before its not all bad with Tesco! I have had no problems! I love them!
• I used to use the Tesco Dial Up service - nightmare!
• I can understand your frustration David as I was distraught without my connection for two days last week. Hope you get somewhere with it soon. I went and read some of the horror stories in the links you posted and it was exactly the same problems I encountered trying to get through on the help lines. I too decided they were based in India and cut the call short when I realised he was going to talk me through setting up the modem etc when I had already had two weeks of successful connection.
  I used Tesco dial up from when they started and was more than happy with them, always first time connection and only cut off at the two hour point. Never had any reason to email or phone them during these years until I emailed regarding them starting broadband and they were always quick to respond. My broadband connection too is great and speed is 576.
  It does sound as if your problem is the distance from the exchange etc do you have any friends that work in BT as that seemed to work for one of the posters?
• On a slightly different note, a while back I set up an account for Tesco pay-as-you-go dial up, I cancled as soon as the direct debit was set up when I saw that NTL was involved (big problems with them in the past).
  I am now tempted, less so after reading this post, to sign up for Tesco broardband, can anyone tell me if NTL are implicated in this too?
  Thanks
• Apparently yes. As I have said I had absolutely no problem with Tesco dial up, found it great and apart from the two days last week where Tesco was "down" I have found broadband great. BUT having read what I have I would leave it for a couple of months yet until they get the initial problems sorted.
• I've still not been able to connect to Tesco Broadband and still without any response from Tesco.
  I have e-mailed ofcom and watchdog regarding this saga.
  Fingers Crossed.
  I will read up on the site link info.
  Cheers
• I have been having terrible problems with tesco broadband too, I started another thread on this cos I failed to see this one.
  https://forum.moneysavingexpert.com/c...num=1097153271