Switching from Sky to BT

A question about : Switching from Sky to BT

We currently have Sky TV, Broadband and phone line.

We're looking at switching to BT for the broadband fibre and phone line. The main reason being that there are significant cost savings to be achieved compared to what Sky retentions are offering us. The broadband is often very slow especially when using more than one device. A speed test shows 14mb download and 1mb upload.

My question is, is it a good idea for us to switch to BT Infinity? Will we receive the super fast speed of up to 38mb that is quoted? We have read lots of negative reviews about the service and really can't decide whether to avoid BT or not.

Best answers:

• 14mb is a good speed and should be plenty for most users .
  But speed can only be measured by ethernet cable from the master socket .
  Could be your devices that are slow especially if its via WiFi .Your BT fibre speed is subject to considerations just like ADSL distance from cabinet line quality etc .However you are more likely to get near the quoted speed on Fibre .
  Please note its UP TO 38 mb that is quoted .
  BT Home Hub 5 is a decent router with decent WiFi .
  Unless you go to Virgin Cable it all comes down the BT line anyway .
  BT Fibre gives you BT Sport and BT Wifi free of charge .
• Funny enough I have Sky TV and BT Infinity and phoneline.
  I have Infinity 2 which is up to 76M (I get around 70) but is it unlimited.
  Infinity 1 has 2 options now - one limited to 20 gig monthly limit and the other unlimited. Make sure you do the math and choose the right one as if you go over it can be very expensive.
  My monthly download is 250 gig plus so unlimited is a no brainer for me.
  If you want to stream TV programes etc then 20 gig will get eaten up very quickly.
• total nightmare after moving from sky to BT, we were on fibre with sky and getting speeds of around 36mb and stable. moved to BT for infinity 2 (2 gamers and 2 streamers in the house) they said between 54- 76mb
  we get anything between 0.95 and 55 nothing stable on consistent and they are not interested in sorting out WORST move we ever did
• Touch wood BT have been all ok for us.
  The problem is if people have a bad experience they will write/complain about it online etc . If they have a good service they dont write about it if you get what I mean.
• I would think twice before going with BT. We placed an order for btinfinity early January and were given a switchover date for 3 weeks later. Then began the calls, telling us the date had been put back and put back and put back with no-one able to explain why. "Routing problems" is their catch all excuse. Our previous provider cut us off last week so we have been without broadband since then and we have no new date other than they will "review" at the end of this week but "sometimes it can take months"!!! We have requested a proper explanation and to talk to someone who is willing to take responsibility but have got no-where. They will phone back but it's a waste of time as they just apologise repeatedly. Seems to me BTRetail don't have effective communication with BTWholesale and no-one has a clue what's going on.
  We're already looking into alternative providers so my advice is go elsewhere as all the promises about btinfinity are useless if they can't deliver.
• BT Openreach will supply and set up the fibre service for all providers bar Virgin cable .
• I've always had problems with Sky, even a cancelled house move left us with no phone or broadband for a month and a change in phone number but not one single one with BT (been with them for years now).
  Constant excellent speeds and very few drop outs but as someone else stated speeds are dependant on distance from cab & exchange.
• BT Infinity is the dogs boll##s and I cannot recommend it highly enough.
  But beware of Sky if/when you cancel, as with I/me they continued taking the DD even after my service was cancelled.
  Definitely go for Unlimited though, with your particular usage.
• Good to hear some feedback on this as I too was looking to switch to BT. Sky's retention team always seems very poor from what I've heard from other people so no wonder so many are switching
• Same for me positive BT experience .
  A couple of minor problems have been sorted via Live Chat very quickly .
• BT Infinity and Sky fibre are exactly the same product.
  Presumably the standard Fibre for Ј10 a month wasn't a good enough discount so it's probably a case of price versus customer service between the different companies.
  For me it's worth a few quid a month extra NOT to deal with BT's version of customer service -but we are all different/
• I have had fibre for two years with talktalk 38mb getting around 22 mb download and 3mb upload. Just Yesterday went live with bt fibre 38mb what a difference download 36mb and upload 12mb. Now if that's not saying something about talktalk and restricting then i don;t know what is. Switch was smooth and very straight foward no hick cups