Sports Direct

A question about : Sports Direct

I ordered a rucksack online at Sports Direct. It arrived and the colour is awful.

So I really want to exchange it for the same item, but in a different colour.

Rather than all the hassle of posting it back to their returns department, is it possible for me to go to their local store and simply exchange it for the same item in a different colour?

Please no replies saying things like probably. I'd appreciate replies only from people who have already done this or have tried to do this in the past. Thanks

Best answers:

• probably not, no. you may have to return it to their online store, wait for the refund and re-buy at a store
  or
  learn by doing
• I assume you have not read this yet...
  https://www.sportsdirect.com/Customer...s/Returns.aspx
  But on this page it says...
  Quote:
• I've ordered online then exchanged in-store before. I think it does confirm this on the delivery note if I remember correctly, was a while ago
• Can definitely exchange in-store for different size/colour. If the store does not have the same item in your preferred size/colour, they will give you a credit note.
  Alternatively, you still have the option of returning item on-line for refund
  HTH (I have exchanged shoes in-store which were purchased on-line)
• In case anyone reads this thread in the future, here is what happened.
  I went to my local Sports Direct store. They said they could exchange the rucksack for a different colour, no problem.
  Then they tried to charge me extra! The difference between the price I paid online (which was about Ј11.20) and the price instore for the same item (Ј14.99).
  I said I only wanted to exchange one colour for another, I didn't think it was fair to charge me extra. The lady behind the counter got the store manager. The store manager spent about 5 minutes explaining to me why she had to charge me the full instore price. And I explained I thought it was unfair to charge extra just to exchange one colour rucksack for exactly the same rucksack in a different colour.
  Eventually she got the message I wasn't going to pay the extra. So she did some "price match" thing on the receipt and didn't charge me any extra.
  A lot of hassle to change a rucksack for a different colour. But a lot quicker than posting it back to SP headquarters for a refund and ordering another online. Got there in the end, but they always make it difficult!
• 0845 1299 200
  Oops - I found it after reading the post not wealdroams post.
  Quite easy really.