Some people do try in on

A question about : Some people do try in on

A few days ago i had a customer come back to return a faulty item, which i was all for and about to refund them when i noticed a part broken off which was not what he stated was the fault, so i asked the customer about this and got back 'i had to break that off the get it back into the box', so my reply was well you broke it so no refund, he than got angry saying he was going to call Trading Standards and the police. I told him go on then, i can give you their direct numbers if you want, but what you told me has been recorded. he then just left, still waiting for TS and/or the police to contact me.

Best answers:

• Are you in retail and would the supplier not have taken it back due to its original fault?
  Seems a bit narrow minded by yourself if they could because you have effectively lost a customer.
• The item was a Doll that cries and moves its arms. the customer stated that it would not cry and arms were slow. 9/10 it would have just been a battery issue, but the customer had physically snapped off one of the arms, which he stated he had to do to get it back in the box, the even with arms fully out it would fit in the box.
  I suspect the Doll had been given to a child and they broke off the arm and they thought they would try and get it replaced.
• Do you routinely record your customers? I know people use cctv but that tends to be picture only!
  Still good on you for holding your own. Customers do like to try it on!
• I had a similar thing a few weeks ago with a customers laptop, reported the fault as BSOD. I was about to get it booked for diagnosis and repair under warranty/SoGA when I opened the lid and there was a cracked screen.
  Customer then said the BSOD caused the screen to crack, customer was then sent on his way (after screaming at me). Basically he had broken the screen, there was an obvious point of impact almost dead centre and also keyboard damage in same area so most likely closed the lid with something between the two, he made up the BSOD fault just to get it fixed free.
• Yes with me selling toys i have learned what is a fault and what is user damage. Most faults i can fix myself and resell the goods, even goods where they say batteries cant be changed, if you know what you are doing you can change the batteries
• Yep I used to work at customer service desk, some people will try anything. The worst I had was a man came in to complain that his girlfriend had bought the wrong pack size of pregnancy test kits - she had bought a single instead of a double pack. She had used the single test, despite this he wanted to return it and exchange it for a double - he genuinely couldn't see what the problem was, got very irate!
  So glad I don't work in retail anymore!
• Try this for some surreal moments.
  https://notalwaysright.com/
• Why should a retailer refund an item that the buyer has broken ? where would it end ?