Social Discount Network

A question about : Social Discount Network

Has anyone bought anything from this company? They have something I'd quite like to buy as a present but not sure how good the company is hence the reluctance to just buy. Many thanks.

Best answers:

• I'd be very wary of using this website because there is no contact address or phone number. If you have a problem with your order the only way you'll be able to discuss it with them is by email. If they choose not to respond then you're stuck.
  That aside, postage costs can be quite substantial. For example they offer Next blouses for Ј7.99 but shipping costs Ј3.95.
• I'm still waiting for my order placed on 18th. Fortunately through paypal so should be okay. Will be interested to hear if anyone else has actually received anything from them.
• I've been ordering from them since they launched nearly a year ago and up until August 2013 the service has been really good. I've bought boots, jewellery, all kinds of things and I've been really happy with them.
  BUT since August things have been a bit not so good. I first had a problem when I ordered a onesie. First they said it was dispatched and when it didn't come after two weeks I contacted them and they said it was just being dispatched. Again, it didn't arrive and after contacting them again they said the quality wasn't up to what they expected and so a refund has been given. They promised an apology gift, but that never came either.
  Another order was for Gap chinos. They said it was despatched, didn't come. Followed up on it and again they said it was just dispatched. Didn't come and contacted them again and this time they said the colours were a bit off from the pics shown but a substitute was sent. I questioned the different excuses they gave me (as I essentially had 3 pairs coming at this point!) and received a notice of a refund the next day.
  I am currently waiting for a few more orders (one did come - several of the crystal pens) and if these don't arrive I'm going to call it quits and not order from them anymore.
  It is a shame, really, as I said up until August they were outstanding and would highly recommend them to anyone but I am quickly losing my trust in them. HTH.
• This company is a JOKE!!! I have ordered several items (to my own stupidity) and had issues with the following items:
  -Disney watch - ordered 6 weeks ago - still not received!
  -Mulbery inspired Handbag with free gifts - free gifts non existant and still chasing them to date 2 months on!
  -Hair straighteners / wave wand - took endless emails and over 2 months to arrive - got an apology email from the site to all the buyers
  Ordered a few things since, the temptation when you see stuff at such low prices is too high especially for the kids stuff with Xmas coming up but they really are SHOCKING!
  Their customer service on email never replied I had to write to them on Facebook, depending on who reads it depends whether you get the right answer or not - there's only James who's any good so whenever I need to chase something - (which has been again today after Charlie fobbing me off) I ask for him...
  I'm at the point where I am tempted to report them to watchdog - I cant be the only person experiencing this amount of trouble from them surely?!
  As soon as I've got all my orders from them (if I ever receive them all!) I'm going to give them a wide birth.... I'd rather save me stress levels than a few quid!
• My order arrived a couple of weeks after original date. However they did inform me of the delay, informed me it had been shipped etc. I was concerned after reading the comment about no telephone number etc so I emailed them explaining I was concerned my order wouldn't arrive, go issuing and I wouldn't get a refund. However to my surprise I received a reply more or less by return. I haven't ordered anything else as haven't wanted anything but I would give them another order if necessary. Just to see ! .
• i paid for 2 hollister tops at start of november ,.got a dispatched notice about 10 days later waited about a few days still no tops . so i messaged them they say they where sent just wait still no tops i put in a paypal dispute yesterday they sent me an automated email to say i would be refunded but not the full price i messaged back to be told i have to pay paypal fees i have since emailed paypal for them to sort out what a disgrace these tops where xmas presents i would not buy from them
• After much searching i found their phone number: 01753 851159.
  Had an ongoing problem with them, items not received, emails being ignored, andcthen looked at my account and there was an order i didnt place!
  Rang this morning, but it was just 'hello' when answering, had to ask was it social discount network, her reply was, whos calling? So i asked again and she then said it was. Got my problem sorted (i hope). I was told in.the conversation they dont put their phone number on because they dont normally answer the phone, bet shes sorry she did this morning! :P
  Should have added, i placed my order on 24th october, still waiting.
• I too have ordered from this company and only received some of my items. I checked my account with them and it states that the items were all sent together. The packaging was not damaged and I have tried to contact them on several occasions but to no avail. They do not reply to emails. I have sent at least 2 a day and have heard nothing. Fortunately for me, I paid via paypal so should be ok. I have since opened a case with paypal and have now escalated this to a claim as they have not even bothered replying to the case.
  Stay away from this site. If they get your order wrong or part of your order is missing, they do not have any way of contacting them except via email, to which they do not reply.
  AVOID
• Nightmare company!!! Goods dont arrive, no way of contacting them. Telephone number shown on paypal doesnt work, 01753 number given on here they dont answer.....
  Will never use again!!! Beware!!
• Cannot stress enough how poor this company is. Money taken out immediately, yet they never had the goods in stock in the first place. Told lie after lie about the item being dispatched. Eventually received refund, after over 4 weeks of waiting. BUYER BEWARE.
• Hi, we move threads if we think they'll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.
  I've moved your thread from the 'I wanna' board to the 'Praise, Vent & Warnings' board, where it is better suited.
  Regards
  Nile
• I've had ups and downs but the ups outweigh the downs. I've got used to their awful delivery service. I know a product takes about 4 weeks to arrive. I've got used to it. I've got
  Some good clothes, amazing bags, kitchen ware, Christmas pressies and other stuff. I'm waiting on pans ( I'll be a size 8 by the time they arrive as been waiting a while) and se
  Trainers and a dress and bits and bobs. About to order some lippys and was looking for a code and found this. Oh their make up is good.
  They are all ex workers of groupon etc who have uv bed together to get better prices on products. Also have had missing orders and I find fb is best way to contact. I threaten with consumer act in my emails so even emails have always been replied to. Also I bought baseball hat that looked like it had been worn for ten yrs but I think it was the " look" and forgot to send it bk. lf u don't mind the wait and occassional missing item all in all they are good.
• Guess it's all drop shipped from China then - in which case look at places like DX, AliExpress to order direct.
• I have also ordered Many times from SDN.. I am currently waiting on 2 pairs of Converse Inspired Trainers. Ordered over 3 weeks ago and paid via Paypal (Pay After Delivery - Money taken after 14 Days from date of order) Money is now being Taken, but nothing received..!! I've emailed them and Yip, there's been a Delay..! Put in a Paypal Dispute and have received a refund (Temporary Hold on it just now) but should be off soon, However, i, as far as i am aware from more contact with them Still receiving my Order, however i am getting the stuff Free..!
  Some thing's i have had in the past have arrived pretty quickly and have been ok, but to be honest, i'd say nearly 90% of all my orders i've had to put in a Paypal Dispute! I receive a Refund no problem, they issue it Really quick, and i Still Receive the items when they turn up eventually.. So i'll probably keep ordering lol Just not anything that's too expensive..
• I too am waiting on several large orders, have received a couple of bits but not close to what iv ordered. No response to emails.
  Has anyone ordered any designer brands? As I have ordered several Ralph Lauren bits and am now a bit antsy as the whether they will be genuine? The website says that they do designer brands and thought as lots of items are sold as 'inspired' that if just lifted as Ralph Lauren they must be genuine right?? Oh someone please tell me they are!!
• You don't want to get involved with these ..........s. Crap
• Dont bother ordering from these people order item on 10th May 2014, was told 3 times it was sent out, still not here, told twice they would refund, they didnt, have had to go via paypal to get money back. They dont answer emails, they dont answer messages on facebook. Really crap customer services, and by the looks of earlier messages here Im not the only one.
  Really, give it a miss, the items might be cheap but that dosnt matter if you dont actually get em.
• I'm surprised at so many negatives here. I have had no problems at all with this site. I have ordered many things and everything has arrived and been fine. They do take a wee while to come but I allow for that. Even when I received a pair of shorts last week which were the wrong size I emailed them and asked them what to do and almost immediately I received an email back apologising and saying they would send the correct size and I wasn't to worry about sending the first pair back. I'm very happy with their service