sky complaints email address

A question about : sky complaints email address

Hello does anyone have an up to date address for sky complaints as I sent and email a few moths ago to a couple of addresses I found fromt he forum but have heard nothing. I'm trying to complain about the pay once watch forever.

any help appreciated

Best answers:

• Recorded mail to:
  Customer Complaint
  Sky Subscriber Services Ltd
  PO Box 43
  Livingston
  West Lothian
  EH54 7DD
• OP...Try escalating and complaining via sending an email to Jeremy Darroch, BSKYB Chief Executive, at jeremy.darroch@bskyb.com.
  Good luck and hope this helps.
• This is the one I used a few weeks ago and got half price Sky TV for 6 months. Tell them you are writing directly to the CEO in the absence of a satisfactory reply.
  ExecCustEnq@bskyb.com
• Sky subscriber Services Ltd
  1 Macintosh Road
  Kirkton Campus
  Livingston
  West Lothian
  EH54 7BW
  Try the above address
• I have emailed both above addresses over a month ago I haven't even had a response to my emails. Is this normal they just ignore complaints?
  I will write to the addresses provided thanks any other emails ect or phone numbers that respond to complaints properly or at all welcomed.
  Thankyou.
• Let see if i get a response from either of these email addresses, terrible time trying to get connected to Sky tv, talk and broadband!!
• ExecCustEnq@bskyb.com + jeremy.darroch@bskyb.com.
  After 20 minutes of sending my email to the normal complaints address and copying in the two above emails, i got a phone call from the Executive Dept apologising for my problems and that they will resolve.
  They sent me direct name and contact number and she (so far) has kept me updated on issues which is a start!
  Shame you have to go to these lengths to get anywhere with Sky customer services
• hi,
  we are in a property that has previously had SKY tv. We have applied 2 times now, both times they have taken an upfront payment for services in advance. Sent out all the nessecary stuff ie cards, paperwork etc.
  Waited in for engineer to come no sign of them, so called sky on both occassions just to be told, that due to identified links with the account (being a new account) of unpaid debts the account has been cancelled.
  We have never had sky and no one from sky has ever called to resolve it. anyone had the same problem? any ideas on what to do?
  We have emailed every dept possible but still no response.
  even emailed Jeremy Darroch.
  Very unhappy especially after now taking 2 full days off work to wait for sky.
  So basically we are getting tarred with the same brush and sky are inferring we are responsible for someone elses debt. - i dont think so and basically cant get sky because of this.
• See reply #2 above.
• I have found myself in a position where I have had to email the CEO.
  Here is the email I sent explaining what has happened to me- let me know if any of you have been in a similar situation as I will probably take it to Ofcom if he doesn't sort the situation out (unless any of you have better advice).....
  Good Morning Jeremy,
  I am severely dissapointed with the service I have received from Sky.
  If you read the correspondence below you will see why.
  It seems that the staff are not willing enough to investigate my situation fully and it is really stressing me out, so much so that I would be happy to take this to Ofcom and get the account with Sky cancelled fully. I do not want to have to go through this any more.
  I first took out Sky when I was living on my own in December 2010. I moved to my parents in May 2011 and moved my Sky services over. It took around 7 phone calls and 6 months for my broadband to get set up because of your 'system problems'.
  I was told each time that there is an error on the system which isn't allowing the direct debit to get set up and until this is resolved it is impossible to get the broadband up and running.
  I thought that this was poor service in itself, so I rightfully called and complained. I was told by the agent I spoke to that I would get the broadband half price for the first month (or something like that) as a gesture of goodwill.
  In February 2011, I decided that I wanted to cancel the Sky TV and keep the boradband and phone service running because I wasn't utilising the Sky TV enough and needed to reduce my monthly bill for financial reasons. I was told that I would have to pay early termination charges because when I was given the month half price I was enrolled into a new 12 month contract! I was not advised this was going to the the case at any point.
  Again I complained, and was advised that this information was sent to me by email which failed. Why was I not told this on the phone when I was supposedly given the month half price as a 'gesture of goodwill'? And why should I be enrolled into a new contract just for being compensated for the poor service you have given me? It's all wrong.
  You will see in the 2nd email down in the correspondence below that because the email failed and I was not informed I would be enrolled into a new 12 month contract, as a 'gesture of goodwill', my Sky TV was to be cancelled as of the 21st March. My broadband and phone were to be kept running so you hadn't completely lost me as a customer at that point.
  I have not been able to pay my bills for my broadband and phone because the early termination charges are still showing on my account. I refuse to pay these because I was advised that these wouldn't be charged since I wasn't ever informed I'd be enrolled into a new 12 month contract.
  I called in yesterday because my broadband and phone have now been cut off. I wanted to pay the outstanding amount for these and get them back up and running. However I am again being told by your staff that I owe for early termination charges.
  I can prove in the email correpsondence below that this should have been resolved.
  Clearly the last person to respond to me hadn't bothered to read the earlier correspondence.
  Please resolve this as a matter of urgency. Unless I receive satisfactory service, I will forward all correspondence to Ofcom and have all of my Sky services cancelled.
  Regards,
  Joanne Rudge
• My son has recently had appalling treatment via Sky.
  I paid a bill for him using my debit card,there was a fault with his.Despite the account showing a payment,a E mail acknowledging the payment they refused to accept the bill was paid and cut him off.
  In order simply to get services back on he paid a second time,the account now some Ј77 in credit.
  Today again he was cut off,on calling he was told that he paid Ј15 short last month so he was in arrears,despite being as i have said Ј77 in credit.
  I have passed on the E mails address to him
• [I] have been trying to get through to Sky and have had lots of trouble finding information it took me 4 hours to find anything that would help me, [I] was suprised that they told me [I] wasn't the type of customer that they were targetting and that my subscription did not entitle me to have phone calls or emails from them. [I] don't think they want to keep me as a subscriber. Also found them to treat me like something of an annoyance other than a valued customer who spends a lot of money each month on there services. am going to try to find another supplier.