Returned goods not received by vendor

A question about : Returned goods not received by vendor

I bought a coat which the zip broke within 3 months.

I contacted the shop where I bought it, and the said I could refund or exchange. The shop I bought it had closed down, so they sent a pre-paid label, which I used by boxing up the coat and attaching (very) securely.

I work full time, and have no opportunity to visit the PO, so work reception said they would ask our postman if he could take it (which he did)

The shop are now claiming that they haven't received it, and won't process anything until they do. (which is fair enough)

My issue is that there's no barcode or unique identifier on the label, so my handwritten notes are the only means of identification. I'd be more inclined to believe a problem/error at the returns depot than non delivery by the post office.

Do I have any rights, or is it my problem and just tough luck? Item was collected on Friday 19 December.

Best answers:

• By not taking it to the post office you have no proof that you sent it.
• Yes just make a claim with royal Mail