Rejuvalash scam

A question about : Rejuvalash scam

Can anyone offer advice please? I have been scammed by a company called Rejuvalash who were advertising on Facebook make up for 2.99. I ordered two products which never arrived and was charged 89.99 for each one. I did not notice this money leaving my bank until it happened again the following month. I immediately rang my bank who said they cannot guarantee any more will be taken out as they use a different name each time. I have contacted the police who said it is not fraud as it does state in terms and conditions that if you do not cancel within 14 days you will be charged 89.99 every 30 days. Obviously I only found these after they had taken money and I was looking for contact details for them. I have emailed them but had no response. Other than closing my bank account I don't know what else to do. Can I even get my money back?

Best answers:

• Just before entering your card details, did you probably didn't notice this on that webpage:
  Quote:
• Thanks. I have already tried to contact them via that email address and have heard nothing back so I don't actually know if my subscription has been cancelled.
• Have had the same thing happen to me, tried phoning number told number no longer exists and given another number 1180118 told charged at 82p per minute, did not ring. The e-mail bounced back. There appears no way of cancalleing this as no real way to contact the company. Is the only recourse to cancel your bank account as there is no way of getting your money back? Who can you complain to about this as and get something dome please?
  Thanks
• Many thanks, Wealdroam.
  Did contact the bank but was told; would have to contact the scammer to cancel the contract will ask the bank not to pay any more payments to that compamy as you have suggested.
• Sur77 did you receive any of the products? If not you can claim money back from your bank if you used a debit or credit card. Be aware though, that not all banks do this if you paid on a debit card but credit cards are covered by law. My bank lloyds are trying to get a refund now and have blocked my card. I'm now in the process of getting a new account as the bank cannot guarantee that they won't take more money as they use a different name each time. I think this is definitely the best result I could have hoped for. Keep on at your bank!
• Did receive a bottle and had paid via debit card with Santander. Was originally phoned by the bank to check of any fraud activity, checked and only the Ј2.99 had been taken a week or so earlier and everything was normal. It must have been at that time that the Ј90.00 was probably being requested but as I could not see this had no idea. On contacting the bank was told they were aware that this was a scam and that it had happened to many people why they did not stop the transaction is beyond me! Was also told that more money could be taken as could frauster could use another name, which is waht had happened already as the 2 deductions were by 2 different named companies. In the light of this am in the process of changing bank
• Hmm doesn't seem like your bank are helping at all. If I were you I would contact citizens advice and maybe put a complaint in to the financial ombudsman about the fact that the bank know it's a scam but did nothing.
• I too have been scammed. Product was received after 14 days, was unable to see terms and conditions so unaware what I'd signed to. Original transaction Ј2.99 on 12th august, on 28th august Ј89.99 taken from bank who I immediately contacted (Halifax). They cancelled transaction but could not refund Ј89.99 as I agreed to terms! Was told to contact company but have no company name, address or contact number. Spoke to police told not fraud and trading standards who again said I need to speak to company. Been given a phone number of 0031202410224, scared to call in case as don't know how much will be charged. Today checked bank another Ј89.99 been taken using a different company name, this has been refunded.
  My question is how do I get my money back. Have product not used as not convinced its safe. Not what I thought it was. Happy to return but to where?
• Hi have tried email address but it got returned. So still unable to directly contact the company. The email and links on here do not work.
  I thought the company was the credible Rejuva Lash and bank details were already entered and when clicked to see terms before completion it all disappeared, tried to get it back up but couldn't.
  The phone number is the one bank gave me to call but I realised it was in Holland, strange as products are from Hong Kong. Have further payments taken even though bank has cancelled original company but they have now used three different companies!! I have had those refunded but now have to go through to closing my account to stop this. Still want to return unused products and refund for original transaction but this seems impossible. Citizens advice/trading standards haven't been helpful either as it is coming from abroad. Am frustrated and angry that this can happen and nothing seems to be done about it. I put my hands up to being stupid to do it in first place but as I said I thought it was a reputable company!!
• No haven't phoned number as concerned it could be very expensive. Found a link on Facebook from the genuine RejuvaLash company who are aware of the scam and they have given four email addresses of which I have sent an email to cancel and ask for a refund, emails haven't been returned so awaiting response. Will pass information if I get a response. The company is working from Netherlands
• I'm another person thats been scammed for Ј546 without knowing
  any advice on how i can contact via email these people?
  I've tried all the options posted on here with no success
  thanks
  ste
• The company is Ochten, Netherlands. To dial the number you must use the US calling code and the country code. I have made the same mistake. Unfortunately The following is a working number for cancellation:011-31-85-009-02-15. You must talk fast and leave your name address and order number which is in the confirmation email. I am not certain if the will do anything, but I have done all that is required. I did not receive the product and I told them as much. I would still stop payment with the bank as well. They also go by PurSlim Green Coffee Cleanes. If I knew how to attach a photo I would post the online info as well but if you search Rejuvalash.com it should bring up the information.
• I have just been scammed the same way - Free trial etc. Eye serum arrived Saturday 24th January. Ј178 taken from my bank account on 27th January. Gutted - bank have put a bar on my account against the company that payment went to. BUT reading all the scam complaints it seems they take the payment out under different names each time.