12 May 2016

A question about : Rejected Warranty Claim

Hi,

I bought skis at the start of last winter for the coming season 2011-2012. When using them on the mountain one of the skis snapped. I was advised by an expert in resort that this would be a simple warranty claim.

On getting home an 'expert' representing the manufacturer has deemed that there must have been impact damage to the tip to cause the ski to snap. This is simply not what happened.

The claim has been handled badly and slowly. The UK 'expert' has never actually seen the ski in the flesh and his report cites the wrong ski model. I am now sick of being bounced around and denied ability to talk directly with the manufacturer.

Can you tell me what my legal options are for a case like this and how do I go about imposing them?

Many thanks.

Best answers:

  • How did it get broken?
  • Looks like impact damage, the scratches at the damaged area look like the ski went into something solid causing it to break free from the boot.
  • Do you have a written report from an expert, who will confirm it is faulty manufacture as opposed to misuse?
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