03 Nov 2016

A question about : refund entitlement?

hi all, just wanted a bit of advice.
flight scheduled this afternoon for 6.10pm, boarded plane at 8pm and informed at 9.30pm it was cancelled as the airline only had enough de-icer for half the plane(?!). Have rearranged to fly at a later date but paid Ј40 for weekend parking (fri 3.30pm to sun 9.30pm sun), when asked in airport they only gave an email address to contact supervisor and see what happens.
Surely there is a refund entitlement here, or am I in the wrong?
Thanks in advance for any replies

Best answers:

  • There's an EU entitlement to a fixed sum in compensation for denied boarding from the airline. They may claim extraordinary circumstances - possibly justifiably - and not pay
    There's no refund entitlement from the car park company (unless provided for in the T&C) - nor separate entitlement to this from the airline
  • no, didn't have insurance. the parking doesn't seem to be a third party, it was booked with the airport directly.
  • The problem is there is no link between the parking owned by the airport and the airline. In fact due to the snow, you probably have no claim against the airline either, frankly I cannot understand anyone booking on Friday when you saw the state of the weather for the weekend but that was your choice. I have no idea which airline you were booked with, I had a BA flight due to leave Heathrow at 0700 on Saturday morning, booked months ago, it was cancelled on Friday, a quick phone call and a full refund was arranged for the flight and car also booked through BA.
    The last time I was caught in your situation, I sat on the plane from 0630 to 0900 when the pilot indicated the delay could be another two hours and those of us that wanted could disembark . I did so, and the flight took off 33 minutes later, but when I got back to the car park (Heathrow) and explained to the man at reception why I was back 4 hours after parking, he let me out without charge. It is worth trying in your case but I just do not understand why you thought on Friday at 1810 there weren't going to be huge problems this weekend. I have another booking on Wednesday from Heathrow, I have already planned alternatives if the flight is cancelled and have held back booking any parking until I am certain there will be a flight.
  • just an update, the airline transferred tickets to the next week and email received from the airport stating that a refund will be given for the parking (unsure if it's full or partial) but overall good result!
  • Yes, it's a gesture of goodwill so that's pleasing.
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