Quidco

A question about : Quidco

Hi everyone,

I'm in the middle of a bizarre experience with Quidco.

I tried to submit a review to Quidco about Photobox. It was positive about the Photobox products - I really like them - but not so about the cashback, which has failed to track for me more often than not (usually I don't have a problem).

My review was intended as a warning to other Quidco users to be vigilant that their cashback tracks. But now....

Quidco have refused to publish my review. They claim this is because consumers can't tell the difference between opinions on the retailer (mine were positive) and on the cashback tracking. They say they don't publish reviews that feature comments on tracking for this reason - it would be unfair on the retailer.

Interestingly, in their Tips on what to write in a review, they ask for comments on the cashback process - just like in my review.

I've amended my review a couple of times to try to comply with their replies, but it has still not been published.

So, I'm a) confused and b) angry. Perhaps my faith in what Quidco stood for was misplaced!

Has anyone else had any similar experiences?

If this is widespread, I think Quidco could be reasonably accused of manipulating reviews in order to present itself in a better light.

Any thoughts on what I can do?

Thanks!

Best answers:

• Many retailers have moderation rules that make it difficult to publish a negative review.
  It's annoying but then again it's not good Pr for a company to host a negative review about itself
• I had exactly the same experience when I submitted a review on the appalling time it takes for Cafe Nero to cashback. I wasted time with Quidco's refusals to publish the review. I felt that they were disgracefully trying to manipulate the reviews. I was finally 'allowed' by Quidco to publish a sanitised review. Then today, lo and behold I see reviews up that slate Cafe Nero for their pathetic cashback times.
• Good point JReacher1. Although it seems their moderation rules are in direct contradiction to their tips on writing reviews.
  It's interesting that there are plenty of bad reviews on Quidco - and why I am surprised that mine didn't make the cut. It's not even that negative - but the negative parts concern the cashback tracking, not Photobox.
  People use Quidco in order to get cashback, therefore if you need to be vigilant that the cashback tracks, it is worth knowing about. But that would reflect badly on Qudico.
  Looks like I'm just being naive in trusting Quidco!
• Same here. Cashback tracked but the insurer messed up the policy and ended up manually processing it, then refused the cashback. Quidco categorically refused to publish a factually correct negative review. I now treat their reviews with a liberal dose of salt and will be downgrading to standard membership.
• reviews on twitter and facebook get far more viewing, than quidco forum / review pages, i bet! !