Praise for Smeg

A question about : Praise for Smeg

New electric oven purchased July 2014.

Dear Wife wanted to give it a proper clean which involved removing door, the handbook was quite vague about the method to do this.

Removed door ok but could not get it back on! after a few attempts telephoned Smeg to be told a engineer would come out but it might not be covered by warranty, user error was quoted.

Now the praise, engineer called to arrange time ,the following day, arrived on time, fixed door no charge.

That's what I call customer service.😀

Best answers:

• Lovely!!
• Smeeeeeeeggggg heeeeaaaaheeeeaaaaddddd...
  That is all
• If there is one company that is in desperate need of changing it's name, then SMEG is it.....
• And presumably, for such good service, and having saved you money, you gave the man a tip? Surely ?