Plusnet unexplained broadband usage

A question about : Plusnet unexplained broadband usage

Hi,

I want to find out whether anyone else has just had an unexplained massive hike in broadband usage recently?

I work every day and don't use the internet until I get home.
apparently yesterday while I was at work, router was on but computer was switched off, my home network used 6 Gb (!), and Plusnet have billed me for excess usage.
I tried to contact them but their lines had a 30 minute waiting time. I placed a ticket on their help system and so far, no response.

I have been with them for several years on a 10 Gb per month limit and I have never reached the limit (more like about 5 Gb per month).

Any advice would be gratefully received.

Best answers:

• PlusNet users forum .
• I am asking MSE users if they have had a similar experience.
  I don't see the problem with that, but if you want me to go away and find another forum elsewhere, I will do so.
• Hi there,
  Yes there is an issue, we're working on it at the moment. We posted a service status earlier on today and will be updating this later too:
  https://portal.plus.net/supportpages....vice_id=portal
  Chris
• Have just checked a friends account ( he has 2 places)
  on 17th at 23:18 he got an email message saying he has used up his allowance and been charged for an extra 5GB
  At 23:47 he got another message saying the same and has been charged for another 5GB
  On 18th at 09:49 he got another email saying he had used up 20GB allowance and charged for another 5Gb
  Also cannot see any data on this months usage ! on the portal.
• Hi there,
  We're removing or crediting the incorrect charges off before billing runs through the affected accounts, so they shouldn't get charged for any usage they didn't actually use.
  Chris
• Thanks everyone for your input on this matter. I am glad it's not just me.
• BBC News - Plusnet investigates billing faults