Phone call claiming to be from Lloyds TSB re previous PPI claim

A question about : Phone call claiming to be from Lloyds TSB re previous PPI claim

Received a call from someone claiming to be looking at previous PPI claims to see if the bank had made the right decision. I found the caller to be very aggressive, and also felt the questions she hammered at me felt almost loaded. She kept asking about business loans that were 10 and 11 years ago, and expected me to remember lots of details about them. Also asked about me previous jobs and insurances. I went to the bank today, but can't get an appointment until Monday. Does this sound familiar to anyone, or could this be some sort of scam. It really left me a bit shaken, as I'm sure it wasn't the bank

Best answers:

• I think it probably was the bank. Companies are carrying out reviews of previously rejected complaints and there would be no motive for anyone to impersonate them, even if they did have access to your complaint file which only the bank has. Go into your branch and ask them to check it like you have suggested.
  To be fair, a complaint about misselling relates to advice and/or info provided at the time of sale, so you are going to get asked about it. Though it was maybe a bit unfair to ambush you with it out of the blue years after the complaint was first dealt with.
• This is regarding a successful and paid out claim from 4 years ago.
• That's odd. They wouldn't usually both calling you to check if they had made the right decision on a case that they paid on. Only those they rejected. Let's face it, even if they did think the decision was wrong there's nothing they can do about it now. Did you get a full refund with statutory interest last time out?
• yes the claim was paid in full.
• Could this be connected to the news a couple of months ago that a couple of banks when repaying in full actually didn't pay out enough?