A question about : Parcel2Go & Yodel
Read & make your own mind up!.... The truth, whole truth & nothing but the truth
I booked & paid for the collection of a portable PA system form a domestic address in Enfield London on the 30th of December 2014, with the courier agent - Parcel2go, (with who I have the courier contract with). The Company Yodel were selected to collect & deliver on a next day service on behalf of Parcel 2go.
Due to the very nature of item being couriered, I felt that the risk of damage or loss was extremely low, provided it was handled with a reasonable level of care & skill. It is designed to be transported between music events & is covered by a hard plastic shell, not unlike a modern suitcase, is robust, transportable, with protection of the internal components being the number 1 priority.
Item was a Behringer EPA 900 Portable PA System.
I was offered additional insurance to cover my item against loss or damage, but made the decision based on the following 2 points:
• Likelihood of loss during transportation is very low due to its size.
• Likelihood of being subjected to damage is very low due to its design as a portable & robust system.
So I would argue that should my goods be transported with the reasonable care & skill required to meet current trading standards, my item should arrive at its final destination intact.
Well the unit was clasped together, bubble wrapped to protect the outer shell from scratches & then collected on the 30th of December by the Yodel driver as per our agreement / contract.
It travelled overnight stopping off at 2 Yodel hub/depots on the way to my home address.
The unit arrived around lunch time 31st December, but without the main amplifier unit which you can see in the link I provided above, all I received were a pair of speakers, with one of the legs broken off.
I immediately called Yodel to report that the delivery was incomplete & it would appear that the amplifier (main unit) had been removed. I also reported this to Parcel2go & asked them to open an investigation, detailing the journey from each depot, who was responsible for my property during each stage of its delivery, how it could be delivered incomplete, how & why it was opened, where in their system could something of this size be simply lost!!!!
Parcel 2go have offered a standard Ј30 insurance payout, because I did not pay for additional insurance to cover the total value of the goods.
I would argue that in this day and age a standard service, using reasonable care & skill to transport a product of this kind does not warrant the need for additional insurance. If it does then they are not providing a service which would be indicative of the term reasonable Care & Skill.
I paid Ј300 for this item & to replace it would cost me around Ј500 - Ј600, so I am sure you can understand my current situation is not good!
Had I been transporting a fragile or small delicate item, then additional insurance would be factored into calculating the risk of loss or breakage. But for this, I feel my right to a standard service of care has been wavered, & my property stolen by someone while being in their care. It is not enough for me as a consumer to be fobbed off with the generic excuse of your ‘parcel has just gone missing’.
I have a series of collection & delivery times, along with photographs of the speakers before delivery & after.
Heigh Ho, Heigh Ho its off to court we go!!!!!!!
Best answers:
- You knew the insurance limits before you used the service, you decided not to pay the extra so why do you think you'll win in court?
- I will respond to your post simply by quoting your post:
Quote: - you won't win
i used parcel2go who used ups, i took pictures of my parcel as i wrapped it so i knew it left me in perfect condition.
now here is where i screwed up, small print said no glass, it was a picture
parcel arrived at the destination with a big dent and the glass was cracked, it looked liked it had been dropped.
parcel2go didn't want to know ups didn't want to know, i gave ups grief on social media about the way they treat parcels, i even had i large clear print that the parcel was fragile, made no odds.
My mistake was finding a cheap courier, and no insurance, i've learnt my lesson. A costly one that i will not make again - Well basically you paid for a service which would carry a parcel with a value up to x and now want the benefits of a service to carry parcels with a value up to y.
I agree with your risk assessment, however, that simply means it's less likely to be lost - not the the risk has been removed.
Hard luck my friend - next time pay the price for the correct service! - I mostly agree with the comments above that the value is that of the insurance. However, if there was negligence and/or theft at the hands of a Yodel employee then I doubt Yodel would want this to be public knowledge.
Rather than pursue through the courts, write to them and pursue through social media.
I've been a victim of theft at the hands of Yodel, luckily I was only the recipient and the sender replaced the tab someone in their employ had stolen from the box they delivered. - Insurance should be only for risks/circumstances that are out of the suppliers control.
Insurance is not there to allow them to be negligent with impunity - indeed such terms are covered by unfair contract terms guidance.
But as with all negligence claims, it comes down to satisfying 4 "rules".
1. That a duty of care was owed
2. That they were in breach of that duty of care
3. That their breach caused the damage and
4. That the damage was not too remote.
If it falls within those rules then its a negligence claim. If not then its an insurance claim. - Most of the cases where people have received a larger payout than that insured involve things like the supplier throwing parcels over gates, leaving them outside houses, kicking them around or stepping on them purposefully in depots etc
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