Orchid V4, V4+ Programing Tool Support

A question about : Orchid V4, V4+ Programing Tool Support

Version Re-Posted 7/10/2010
Some of you will have found the Excel spreadsheet that I wrote to re-program the Orchid V4 series boxes now that the suppliers are pulling out of the UK market. This thread is to let me provide support for it.

My support is provided as and when I can and no warranty is implied, the work is just to try & help, if you find that it won't work for you and I can't fix it then there is no redress.

In the mean time, if anyone that I have not yet heard from is having problems, please post them here and include the following information.
What happens
What, if any, errors are displayed
What make and model of modem do you have
Is it internal or external
Is it serial or USB
Can you use it successfully for anything else
Regards

Kevin
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Current stable version can be downloaded here
https://208.56.23.24/mse/Auto_Routing_Table_v1_9.zip
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Modems Known to work (a list in progress - let me know if you have success with something not here)

USB
Creative DE5773
External Serial
U.S.Robotics 56K Fax Modem
Conexant SmartHSFi V92 56K Speakerphone PCI - works great (user report)
Internal
Agere Systems USB 2.0 Soft Modem - Does not work very great - but does work (user report)
Intel 536EP PCI
Smartlink 56K voice modem (internal laptop modem)
HDAUDIO Soft Data Fax Modem with SmartCP (internal modem on HP laptop)
HP Compaq 8510w Mobile Workstation with Internal Modem

Best answers:

• My modem is an Intel 536EP and is connected to COM3 as a PCI card. I have specified COM3 (exactly like that) in the configuration box and commands can be heard going to the modem from the programme. Looking at the modem log though the codes being sent are not what is intended. I can't see in the Excel macros where the dial commands are located. Any help here would be much appreciated. The modem is just fine with faxing, dialup (not used much these days) etc. and modem diagnostics are OK.
• It seems that I slightly misunderstood your PM on this - If you can hear the sounds being generated by the modem then things are probably working - it seems that when we are dealing with an old style serial port, because this program is talking to it directly the data does not always get written to the modem logs.
  What other than the content of the log files suggests that the program is not working for you?
  Quote:
• OK guys,
  I tried connecting directly from my PC to the dialer (previously via an extension socket) and all 100% now on the PCI internal modem. Looks like a dodgy extension?
  Also working fine on my laptop (Smartlink 56K voice modem on COM9) which is easier to connect up.
  Thanks for an ace piece of software Kevin!
• Hi gents,
  For those of you who have been having problems where your modem simply does nothing, I hopefully have an answer - I am thinking of the few of you who have external modems on serial ports, COM1 typically.
  This version of the spreadsheet is for testing - if it works I will make it all a bit more seamless, but I need your help to test it.
  After setting your COM port setting on the config sheet, please press the new red button on the right hand end of the button bar labled 'Reset Modem' this will hopefully set up your modem to work - now try & do something - I usually test by clicking the set time button - if all is well you should hear dialling.
  Let me know how you get on please and if we have success I will wrap it in to a release version.
  _______________________
  Test Version downloadable from here
  https://208.56.23.24/mse/Auto_Routing_Table_v1_3.zip
• Thats great news - I have a few free hours next week, I'll write it in to the main spreadsheet as an option in the configuration and we should be good to go.
  I'll post the new version here as soon as it is ready
• I have just been sorting out the excel program and setting it up with my modem on my laptop. Tones are being sent and Orchid's led lights up.
  How can I check it has worked?
• Bad news about Orchid withdrawing support. I didn't get any email from Orchid about a Heinz update as I have been out of the loop for a while.
  *Routes around for an old modem and hopes it will work*
• I didn't get an e-mail because I was not on the Heinz program, it was just luck that I was planning to re-build my PC & I was checking I had all my software to hand that made me check the forum for updates.
  Old modems are cheap enough - i've just watched one go on e-bay for 99p, and new ones for Ј15.00 delivered - pretty much anything will do because we only need the dialling capability (obviously not ADSL modems)
  from the (admittedly limited) experience so far, it seems that USB modems seem to work a little more seamlessly than serial port connections.
• I have tried with my PC now and having problems.
  1. What happens - I hear a single click from the modem but mothing else.
  2. What, if any, errors are displayed - None
  3. What make and model of modem do you have - Motorola SM56 Speakerphone Modem
  4. Is it internal or external -internal
  5. Is it serial or USB - uses PCI card
  6. Can you use it successfully for anything else - Yes can connect to a dial up provider. I hear nothing from the modem until it connects with ISP and then I hear the usual noises of the two computers talking to each other.
  The modem is connected to a telephone extension and not the Orchid directly. I have also dialled a telephone number with the modem - no tones are heard but modem does appear to dial as it connects to number dialled.
  When I use my laptop with its own internal modem dial tones are clearly heard.
  This is not a major problem as I can use the laptop but it would be easier to use the PC if possible.
• There is a good chance that the internal card has no speaker of its own, it may well be dialling but with nothing to hear externally.
  The click suggests that the modem is responding, so I would try plugging another phone in to the same extention at the same time as the modem and listening while you dial a test number - you should be able to hear the tones through the handset.
• OK
  Download the test version of the spreadsheet from the link in the first post of this thread.
  Configure your com port appropriatly.
  Hit the 'reset modem' button on the top right of the sheet
  Re-try your test.
  Let me know how you get on.
  and just to be clear, for anyone else following the process who might not share Jems level of experience, the 'phone handset needs to be plugged in to the same side of the V4 as the modem - if it is on the BT side the v4 will prevent the programming tones getting that far.
  If I figure out a way to do it neatly within the forum I will try & sketch a connection diagram for fault finding.
• Right, I'll need a bit more info to try & get to the bottom of this.1st, which Com port does the modem appear on?2nd, can you turn on logging for the modem, run a test dial to your ISP and then a test run of the spreadsheet, and then send me a copy of the resulting log.You get to the log from windows control panel -> Phone and modem options -> 'modems' tab, select your modem -> click properties -> 'diagnostics' tab -> tick the 'append to log' option. OK, then run your tests -> back in to the diagnostics tab and click view log, copy and paste the results.SInce we have tried the options that have worked for others, I do not know exactly where the problem is at the moment so I can't promise that I can fix it but I will have a go.
• Log shows the connection to the ISP but shows nothing when using the spreadsheet.
  Here is the log for the ISP connection.
  02-15-2009 19:08:34.671 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
  02-15-2009 19:08:34.671 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
  02-15-2009 19:08:34.671 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
  02-15-2009 19:08:34.671 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
  02-15-2009 19:08:34.734 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
  02-15-2009 19:08:34.734 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
  02-15-2009 19:08:34.734 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
  02-15-2009 19:08:34.734 - Modem type: Motorola SM56 Speakerphone Modem
  02-15-2009 19:08:34.734 - Modem inf path: oem7.inf
  02-15-2009 19:08:34.734 - Modem inf section: SM56_MODEM_INSTALL
  02-15-2009 19:08:34.734 - Matching hardware ID: pci\ven_1057&dev_3052&subsys_30201057&rev_04
  02-15-2009 19:08:35.187 - Opening Modem
  02-15-2009 19:08:35.187 - 115200,8,N,1, ctsfl=1, rtsctl=2
  02-15-2009 19:08:35.187 - Initializing modem.
  02-15-2009 19:08:35.187 - DSR is low while initializing the modem. Verify modem is turned on.
  02-15-2009 19:08:35.203 - Send: AT
  02-15-2009 19:08:35.203 - TSP(0000): Making Call
  02-15-2009 19:08:35.375 - Recv: AT
  02-15-2009 19:08:35.375 - Command Echo
  02-15-2009 19:08:35.375 - Recv: OK
  02-15-2009 19:08:35.375 - Interpreted response: OK
  02-15-2009 19:08:35.390 - Send: AT&F&D2&C1V1S0=0E0
  02-15-2009 19:08:35.562 - Recv: AT&F&D2&C1V1S0=0E0
  02-15-2009 19:08:35.562 - Command Echo
  02-15-2009 19:08:35.765 - Recv: OK
  02-15-2009 19:08:35.765 - Interpreted response: OK
  02-15-2009 19:08:35.781 - Send: ATS7=60\T0L3M1\N7%C1\Q3*LS1X4
  02-15-2009 19:08:36.421 - Recv: OK
  02-15-2009 19:08:36.421 - Interpreted response: OK
  02-15-2009 19:08:36.437 - Waiting for a call.
  02-15-2009 19:08:36.453 - Send: at+vcid=1
  02-15-2009 19:08:36.625 - Recv: OK
  02-15-2009 19:08:36.625 - Interpreted response: OK
  02-15-2009 19:08:36.640 - Send: ATS0=0
  02-15-2009 19:08:36.812 - Recv: OK
  02-15-2009 19:08:36.812 - Interpreted response: OK
  02-15-2009 19:08:36.812 - 115200,8,N,1, ctsfl=1, rtsctl=2
  02-15-2009 19:08:36.812 - Initializing modem.
  02-15-2009 19:08:36.828 - Send: AT
  02-15-2009 19:08:37.015 - Recv: OK
  02-15-2009 19:08:37.015 - Interpreted response: OK
  02-15-2009 19:08:37.031 - Send: AT&F&D2&C1V1S0=0E0
  02-15-2009 19:08:37.671 - Recv: OK
  02-15-2009 19:08:37.671 - Interpreted response: OK
  02-15-2009 19:08:37.687 - Send: ATS7=60\T0L3M1\N7%C1\Q3*LS1X4
  02-15-2009 19:08:38.312 - Recv: OK
  02-15-2009 19:08:38.312 - Interpreted response: OK
  02-15-2009 19:08:38.312 - Dialing.
  02-15-2009 19:08:38.312 - TSP Completing Async Operation(0x00010128) Status 0x00000000
  02-15-2009 19:08:38.312 - TSP(0000): LINEEVENT: LINECALLSTATE_DIALING
  02-15-2009 19:08:38.312 - TSP(0000): LINEEVENT: LINECALLSTATE_PROCEEDING
  02-15-2009 19:08:38.328 - Send: ATDT###########
  02-15-2009 19:09:18.375 - Recv: CONNECT 49333/LAPM/V42BIS
  02-15-2009 19:09:18.375 - Interpreted response: Connect
  02-15-2009 19:09:18.375 - Connection established at 49333bps.
  02-15-2009 19:09:18.375 - Error-control on.
  02-15-2009 19:09:18.375 - Data compression on.
  02-15-2009 19:09:18.375 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
  02-15-2009 19:09:34.718 - TSP(0000): Dropping Call
  02-15-2009 19:09:34.718 - Hanging up the modem.
  02-15-2009 19:09:34.718 - Hardware hangup by lowering DTR.
  02-15-2009 19:09:38.578 - Detected CD dropped from lowering DTR
  02-15-2009 19:09:38.828 - Recv: OK
  02-15-2009 19:09:38.828 - Interpreted response: OK
  02-15-2009 19:09:38.843 - Send: ATH
  02-15-2009 19:09:39.031 - Recv: OK
  02-15-2009 19:09:39.031 - Interpreted response: OK
  02-15-2009 19:09:39.031 - 115200,8,N,1, ctsfl=1, rtsctl=2
  02-15-2009 19:09:39.031 - Initializing modem.
  02-15-2009 19:09:39.046 - Send: AT
  02-15-2009 19:09:39.234 - Recv: OK
  02-15-2009 19:09:39.234 - Interpreted response: OK
  02-15-2009 19:09:39.250 - Send: AT&F&D2&C1V1S0=0E0
  02-15-2009 19:09:39.656 - Recv: OK
  02-15-2009 19:09:39.656 - Interpreted response: OK
  02-15-2009 19:09:39.671 - Send: ATS7=60\T0L3M1\N7%C1\Q3*LS1X4
  02-15-2009 19:09:40.296 - Recv: OK
  02-15-2009 19:09:40.296 - Interpreted response: OK
  02-15-2009 19:09:40.296 - Waiting for a call.
  02-15-2009 19:09:40.312 - Send: at+vcid=1
  02-15-2009 19:09:40.500 - Recv: OK
  02-15-2009 19:09:40.500 - Interpreted response: OK
  02-15-2009 19:09:40.515 - Send: ATS0=0
  02-15-2009 19:09:40.703 - Recv: OK
  02-15-2009 19:09:40.703 - Interpreted response: OK
  02-15-2009 19:09:40.703 - TSP(0000): LINEEVENT: LINECALLSTATE_DISCONNECTED(0x1)
  02-15-2009 19:09:40.703 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
  02-15-2009 19:09:40.703 - TSP Completing Async Operation(0x0001036d) Status 0x00000000
  02-15-2009 19:09:40.703 - TSP(0000): Dropping Call
  02-15-2009 19:09:40.703 - TSP Completing Async Operation(0x00010390) Status 0x00000000
  02-15-2009 19:09:40.703 - TSP(0000): Closing Call
  02-15-2009 19:09:40.703 - Session Statistics:
  02-15-2009 19:09:40.703 - Reads : 30 bytes
  02-15-2009 19:09:40.703 - Writes: 69 bytes
• Can you tell me which com port the modem is on please - I want to get you to run a test but it will be easier to describe if I know which com port we are talking about up front.
  Also, which OS are you running?