21
Jun
2016
A question about : Npower best excuse yet ?
I am on duel fuel with Npower & they have taken the incorrect direct debit amount which is currently Ј78. They only took Ј40 on the 16/02/15. My due date is 14th of month. There excuse 14th fell on a Saturday & we can't take the electricity portion of monthly payment Ј38 on a Saturday. Given that there have been 6 sat 14th's since jan 2012 & they have not split the monthly payment on those dates & the Gas portion of direct debit Ј40 was taken on the 16th can this really be true ?
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