11 Sep 2017

A question about : No money for refund

Hi
I bought an item via PayPal on EBay yesterday. Seller contacted me to say he can't post to my postcode. I said ok and issue refund. Got a message from Seller saying partner moved monies from PayPal account and cannot refund until someone else makes a purchase!!

Is this normal as I have never had a reply like this before?

Best answers:

  • Tell him he can hit the refund button on the transaction and it will take monies from his backup account.
    Give him 48 hours and if nothing, stick him with an INR. That should focus his mind or teach him the steep curve of customer service.
  • I will give him 24 hours and if no refund will open case
  • Why cannot it be posted, even Shetlands are serviced by Yodel etc if it too big/heavy for Royal Mail
    Regarding the refund, its utter tosh that he cannot refund you & sounds like the ebay/payday loan scam, sell something on eBay for a few Ј100 & do not send the goods & promise to refund, then do so via the Bank Direct Debit which then takes another 4 days
  • It is quite true BTW that if seller does a refund without funds available in his account that buyer will wait approx 6 days for it to arrive. It would not be instantaneous.
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