Natwest Technical Issues

A question about : Natwest Technical Issues

Hi guys,

Are there any other people experiencing difficulties with Natwest this morning?

An online chat advisor at Natwest told me that they were experiencing difficulties with credits due in and debits due out but they didn't elaborate and when I tried to ask I was cut off from the chat.

I am wondering if anybody else had any more info.

Thanks

Best answers:

• Yes, they told me that they hoped to have a fix by 5am, that's obviously not been met. Just a case of waiting patiently now.
• patience wears thin very quickly with Natwest, it seems to be a regular problem that they have with their computer systems. Only trouble with all the waiting is they can't seem to tell me if there are any transactions pending on my account.
  Thanks for the reply though
• Fortunately it's the first time it's ever happened to me with Natwest. It was pretty regular with abbey (pre-santander days)
• I hope they resolve it soon, as this could have a knock on effect with direct debits that are due to be paid today.
• They're now saying 7am. All transactions are involved so I wouldn't worry too much about debits.
• Even worse I have just been told that it could be 9am before payments clear
• I am supposed to be paid today...... so is this why my wages are not in there yet......AAAAGGGGHHHHHH
• My transactions have now appeared.
• They have appeared on mine too. It's been a long wait
• me too thank goodness!
• Online is still not completely working as I can't view any transactions, just balances. I need to cancel a Direct Debit that has been claimed this morning but am unable to as it doesn't appear on the DD list as it is a first claim.
  The Bank have the same issues as they can't cancel and indemnify the claim until their computers are working fully either.
  No real update on when it should be working.
• I've just logged into mine and I'm -Ј149 when yesterday I was Ј200 in credit?!
  I use this account for all my direct debits and I'm not expecting any to go out until next week.
  I'll wait a bit and see if it sorts itself out.. as it seems like they're having some issues
• Update on NatWest website at 10:45am stating there are still "intermittent issues" with their service. But again not timescales of when they will be resolving the problem.
• I set up a whole load of payments from NatWest yesterday, all of which left the account promptly.
  None of them have arrived. Two hours ago they told me it would be sorted within an hour. Ha! It's not like it's anything important such as people's wages (it is people's wages)
  Surely the least you can expect from a bank is that they are able to get money from one place to another?
  Helpful Banking indeed NatWest.
  Looks like I'll be moving bank.
• looks like they have problems again this morning - nothing updated yet....
• I can view my balances, but can't make any online payments.
  I paid a cheque in via machine on Monday after 3.30pm and it still hasn't appeared.
  Additionally I know of two debit card transactions that have not appeared (though they're deducted from the 'available balance'). They are payments to Barclaycard.
  Thankfully Barclaycard processed them yesterday.
• When i spoke to them this morning they said contact them for further information in 2-3 hours!
  You would of thought they would of made sure the issue was resolved after yesterday.
  And of course the advisors are as helpful as ever!!!!
• Someone posted on another thread it should be sorted at 8am. I hope so! :/