MSE News: Virgin Media begins notifying non-cable customers of transfer

A question about : MSE News: Virgin Media begins notifying non-cable customers of transfer

Virgin Media home phone and broadband customers who aren't on the provider's cable network will start to receive letters from this week...

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Virgin Media begins notifying non-cable customers of transfer to TalkTalk

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• I received my letter on Monday. We had a phone package with TalkTalk a few years ago and left because they were a nightmare to deal with so I'm not overjoyed at this news.
  Maybe time to start looking elsewhere.... a shame, I've always had good service from Virgin
• I did not realise Virgin offered a service for non cabled customers. Sounds a little late now but had I known when I moved from cabled to non cabled area, I would have kept on my TV package.
  I miss Virgin Media and am stuck with BT Infinity and their useless Youview box, I cannot wait for the contract to end so I can get rid of the Youview. I only hope Virgin Media get off their hind's and provide fibre optic around here so I can jump back.
• "Out of the frying pan into the fire" springs to mind...
• We were cold called by a Virgin 'Account Manager' several weeks ago to tell us our ADSL account (via BT landline) was going to be transferred to Talk Talk. He said we would be better off transferring to their (Virgin) cable service.
  Since then we have had personal visits from the Virgin account manager and the local Virgin surveyor who said we would have a new cable pulled to our premises ... given a date of installation ... which was then cancelled because they said they couldn't pull the new cable due to an obstruction in the road ........ and so we wait. I doubt this will have a happy outcome.
• oh dear! time to ditch and run!
  never really heard bad reports on virgin. so why they a throwing a way customers and passing them on to talk talk i don't know?
  talk talk are one of the worst performers in the the sector.
• Talktalk haven't been that bad to be honest with me anyway for the last 2 yrs. The youview box is slow to change channels sometimes and the standard supplied one has no hard disc so you can't record - I picked up a better one cheap off ebay so at least I can record stuff and not rely on catchup. I changed from virgin cable on my last house move to save money and it is a lot cheaper.
• Complained to VM about being "dumped" and requested some undertaking of level of service TalkTalk would provide. Several friends have had a very bad time with TT. Also requested to be allowed to port over my email address of 15 years. No joy. Unhappy with being otherwise being forced to go to BT.
  Considering a complaint to the telecoms ombudsman - has anyone got any thoughts please?
• My mother-in-law has Virgin ADSL and has received a letter. Because I'm slightly less in the dark about these things than her, she's asked me for advice about what to do.
  I've not actually seen the letter, so does it say anything about whether customers get to keep their existing Virgin email address? Or, if it's not in the letter, has anyone seen any other announcement on this point?
  (As it's my mother-in-law, I naturally want to ensure I give the duffest advice possible...!!)
  Many thanks in advance.
• Sorry kwikbreaks, I may not have made my point clearly.
  While they have the right to sell that part of the business to TT the T&Cs do not make it clear that they can take away the email address. VM seem to be saying they will port my VM phone service number to TT and I understand I have that right. Why then will they not let me do the same for my email address? After having it 15 years it is going to cause me a lot of hassle to change it.
• After a long telephone trail I was told they are obliged to let us keep our email addresses for a year after the account moves to TalkTalk. However as I don't need their landline they insist they can't tell me how much my next bill will be for or what service I'll be paying for.
  Due to the trouble I've had getting any information I decided to move to another ISP but they are not making it easy. So far, on subsequent days, I've had multiple assurances that my MAC code would be emailed to me. Nothing has arrived. One person did read the MAC code out but it was useless as it was just the code to move to TalkTalk and not suitable for any other provider. I will be giving them until Monday then start a complaint process.
  If anyone is thinking of moving I'd advise starting early and noting down every phone call (I've been through the phone system so many times I believe the options you need are 1, 1, 4).
• Ever since having internet back in the 1990s, I never bother using internet provider email address as my main email address, was often chopping and changing provider.
  ISP email address should never be a main / priority email address, as you may move providers.
  I've always used my own domain for a few quid a year, also have email from the likes of GMX too.
  I had TalkTalk previously, managed to escape penalty free as their service and broadband was worse than useless.
• I am on virgin national, I pay my phone bill to Bt, I wonder how they will suddenly have the right to transfer me over to talk talk which is line transfer as well.
  Not happy, if I had wanted Talk Talk I would have took advantage of some very good cash back deals they have offered, Surely they cant just transfer accounts without customers knowing exactly what we will be paying, and no doubt it will be a new contract, the only reason I haven't got rid of Virgin a long time ago is I didn't want to get into a new contract as I intend to move house.
  Its already a shambles surely we should at least have a choice of what we are being changed to.
  Researching it looked like tesco would have been my best bet for short term, lol now they are going to talk talk as well.