MSE News: Sky takes over O2 and Be broadband: What does this mean for customers?

A question about : MSE News: Sky takes over O2 and Be broadband: What does this mean for customers?

Over half a million O2 and BE broadband and home phone customers are now Sky customers, we break down what this means...

Read the full story:

Sky takes over O2 and Be broadband: What does this mean for customers?

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Best answers:

• I wonder how long my unthrottled broadband access, my main reason for joining Be, will last....
• This is going the same way as the big six energy companies. The result higher broadband costs for the future less competition.
• Are they going to force folk to move to Sky phone line too then, what happens with those contracted to BT or those that just simply don't want to leave BT. I've always been happy with them and the price is right too.
• That is my issue , Sky only do broadband combined with phone line. I did ask an adviser who said I had to take the line rental but whether thats right or not. Wasn't particularly impressed that they knew the answer to my question.
• Can you deffo leave for free then?
• I left for free, i was on the free 12 months bb they did offer to try and keep us.
• I've been with o2 broadband for a few years, gutted when they sold to sky! If i wanted my broadband with sky I would have gone with them in the first place. Had sky tv for 12 or so years never have they done me any favours, even being conned out of an extra Ј5 month as they now have entertainment extra+ and if i change for the exact same package as i have now to save Ј5 im then contracted for another 12 months!...anyway BT sent me a "come to us" flyer Ј11.50 for broadband but i opted for infinity at Ј22..I may miss out on a good deal with sky but theres no way im changing my phoneline to them nor giving them one more penny out of my pocket. Their customer service is pants. And aslong as your still not in contract with o2 they are quick and helpful. Had my code within 30mins.
• I've been with O2 for several years and am gutted that they sold out to Sky. O2 have always been reliable and helpful. Somehow I wonder how this will go downhill once Sky have thousands more broadband users, which will doubtless impact the infrastructure, meaning calls to the unhelpful call centres.
  After hearing about the switch - I rang o2 to cancel, but stayed as they offered me 12 months free broadband with 12 month contract. I'll give it a go and ditch if I notice ANY change in service.
  As for phone packages - I will NEVER let my broadband provider have my line rental again. I got shafted by Talk Talk when they bought up Pipex (my previous provider). They moved my line onto their own exchange equipment so I was unable to switch broadband provider (you need a BT line). I was forced to take out an 18 month contract with BT to get my line reconnected with them, so that I could change to O2 for broadband.
• O2 customers might not be too bothered as they were already with a big corporation, but judging by the Be forum, Be ones are escaping en masse!
  Be customers are generally more tech savy and paid the premium for Be because of the excellent customer service, unthrottled and truly unlimited (long before the other ISPs).. the comments show that people are not leaving happily, but since lots of us were impatiently waiting for Be to offer fibre, now with the sale to Sky, time to jump ship.
  When O2 took over Be, they left it alone, and that was the smart move.. Sky are idiots (and Murdoch is not getting my money).
  BT engineer came this morning and I'm now on Plusnet fibre, getting 5x the download and 15x the upload for about a couple of quids more than before.
  I was with Be for 7+ years!
  most Be customers seem to go to either Plusnet or BT.
• I, as many of you state, was gutted when I found that O2 were selling their broadband service. I have been with O2 5 years and had glitches and problems solved there and then.
  I have been offered free 12 months contract by O2 and will see what is happening with Sky but doubt that I will be staying with the company, I have no TV set, have no need for Sky services and am more than happy with my Post Office phone.