mothercare pushchairs

A question about : mothercare pushchairs

MOTHERCARE PURCHASES BEWARE
I bought a pushchair in January for my daughter who was due to have her first child. Mothercare was my shop of choice as I have two other grandchildren both of which I bought a pram/pushchair for on their appearance into the world. A tradition I think.
However, the first pushchair I purchased in January 2014 from store broke within 6 weeks of the baby being born. This pushchair was an ORB. I was told that the adjuster that raises and reclines the seat, a wire, had broken and as it was a known problem. The store chose not to send it away to be repaired due to the nature of the fault but exchanged it with an identical replacement.
5 weeks later, we are now in March 2014, exactly the same thing happened and the seat adjustment wire broke. This was very inconvenient and again I went into out local store who suggested I may want to look for an alternative model as I had experienced problems with both ORB pushchairs. My daughter chose an OYSTER 2 this time. I was asked to pay the difference in price for the pushchair and extra bits, hood apron etc now totalling Ј470. (Ј170 extra)This I did, however not at all impressed as I had not intended to spend this amount on a pushchair but had little choice at this point
Within a few weeks the wheels started to squeak on the new OYSTER 2, to the point where my daughter was becoming embarrassed when she took the pushchair out as it made so much noise. After a few more weeks the noise became unbearable. I returned back to my local store, where the staff were very helpful and contacted the OYSTER team who suggested putting new wheels onto the existing frame. This the store manager did, very apologetic for my inconvenience again.
Within a couple of weeks the wheels AGAIN started to squeak. As my granddaughter is now nearly 8 months old and very aware, she now is not able to sleep in the pushchair due to the noise the wheels make . I returned to the local store today to discuss my frustration and total dissatisfaction with ALL pushchairs i have been unfortunate to have taken home from the store. The manager AGAIN was very apologetic and again contacted the OYSTER team. This time on the telephone he was told that there has been a problem with certain wheels for the OYSTER 2 and they had had to order alternative wheels as apparently there was a problem with the Spindles??? He suggested I either wait until these NEW wheels come in, in a few weeks??? or take an alternative pushchair. I will exchange the pushchair for an alternative, but WILL NOT BE PREPARED TO SPEND any more money to that already spent with my purchases, fuel and time.
I JUST WANT A PUSHCHAIR THAT IS FIT FOR PURPOSE AND NOT FAULTY.
My local store is 17.5 miles away from my house (round journey of 35 miles). These repeated journeys have taken 4 separate return visits to inform the store of the problem, then 3 visits to collect the newly ordered replacement.

THE RESPOSE FROM CUSTOMER SERVICES

'If you return your pushchair to your local store as it needs to be directly assessed they can arrange for it to be sent to the suppliers for examination, and any faults found will be repaired under guarantee. If an inherent manufacturing fault is found that cannot be fixed with a spare part or repair service then we will of course provide you with a refund or exchange in order to resolve this for you.

I am sorry again that we cannot offer a refund or exchange'
plus their returns policy.

CAUTION
At the end of the day i now have a 4 week old pushchair cost Ј470 with wheels that need changing due to a known fault and no replacement wheels as none available and customer services dont want to know.
Disgracesful.
My advice would be to shop elsewhere.

Best answers:

• You had plenty of choice - you could have chosen a cheaper system; you could have researched beforehand (as you have access to the internet), and they have offered to remedy the problem with the Oyster.
• I actually think this post shows just how helpful mother care are, it's not their fault the prams have broke but the manufacturers, they have helped you every step of the way done what they can for you and you are complaining about them?
  Surely you must see it's the pram makers fault not theirs.....I think you are mad because they didn't give you Ј170 off for the other push chair but again ...not their fault their was an original fault and you could of chosen a cheaper option.