Mobile phone contract

A question about : Mobile phone contract

Hi guys, just after a bit of advice.

In January I was contacted by a company (Business Telecom) wanting me to sign up with them for a mobile phone.

I did - the phone arrived on the Saturday, but by the following Friday I had decided that I didn't want to continue, so contacted them both by email and phone to let them know this (I was abroad at the time).

When I got back to the UK late the following week, I boxed up the phone and sent it back to them - complete with all the stuff they had sent me.

Now, I have just had a message left on my voicemail asking me to call them to discuss my contract with them as I sent the phone back too late. Having checked the terms of the distance selling act, I can't see how this can be - I contacted them in writing (and by phone) within seven working days (five, in fact) and sent back the goods within 30 days.

Is there something I have missed, or am I okay to stand my ground?

Thanks,

Dan

Best answers:

• You are within your rights under DSR BUT I doubt the company will give up easily. My son is in the same boat as you and we have had to use our legal protection insurance cover (part of contents insurance if you've got it) to get a solicitor to help. Still ongoing since July 2008 with debt collectors and threats of legal action involved even though he cancelled after 5 days like you did. Good luck.
• Thanks Suze.
  Just to let you know, I rang them up today to speak about it (I was expecting a bit of a blazing row!) and I have to say they didn't quibble or argue at all.
  They wanted to know exactly why I cancelled and what they could do to tempt me back. I've opted to stay with my current provider for the time being, but I must say I was pleasantly surprised with how Business Telecom dealt with me.