"liar buyer fraud"

A question about : "liar buyer fraud"

Buyer fraud on marketplaces such as eBay is common, according to newly published research

But unlike seller fraud, it's little known - and there is little incentive for marketplaces to publicize it.

The research was conducted at PayPal to explore something called liar buyer fraud. Here's how the authors describe that type of fraud:

In a typical liar buyer instance, a consumer orders and receives some merchandise, and then reports it not delivered in order to get a refund. Commonly, the liar buyers are not repeat fraudsters, and many of them are believed to act in response to losing a similar amount to another instance of fraud - then contesting the charges but not being ruled in favor of.

The researchers conducted experiments with subjects to test several methods of potentially deterring buyer fraud.

Several things in the study jump out at anyone who has experienced buyer fraud on eBay. One is that customer service reps (presumably at eBay or PayPal) said in cases when they were fairly certain a dispute involved a liar buyer, they had no practical tools to address such cases.

Another is the incentive to keep the problem of buyer fraud hidden, since awareness is likely to increase incidents of such fraud.

And, citing PayPal, the researchers say quite commonly, it is a peer consumer who loses money (peer consumer meaning not the marketplace, but the seller).

even though buyer fraud is a common problem, eBay doesn't allow sellers to warn their colleagues about buyers who commit fraud since sellers are only allowed to leave positive feedback for buyers, whether or not those buyers are liars.

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2015/2/1424658702.html

Best answers:

• Step forward, all the ebay/Paypal apologists.
• Did they also determine:-
• the religious affiliation of the Pope
• the location for Ursine Fecal deposition

?

• Brooker Dave you really need a hobby other than spending your nights on Google looking for reasons to attack Ebay. Maybe you should try Ebid, they let anyone sell on that.
• Brooker Dave was only passing on some "bleeding obvious" research report. Don't shoot the messenger.....
  Incidentally, any research organisation want to look into the questions of :-
• do women like to go shopping?
• eat chocolate?

Because I am available for consultation on this, for the right fee.

• Sellers can leave positive feedback and warn other buyers though.
  Whats wrong with a simple,
  Sorry your item didnt arrive, Refunded in full.
  After several of those im sure a seller could get get an idea and know the risk and maybe upgrade the postage.
• I want to sell a gold charm bracelet with a half sovereign, but I'm afraid the buyer is going to say:
  "Oh no, when it came, the half sovereign wasn't on the bracelet".
  Who's going to win that argument then? Scumbags.