Ketone Slim XT

A question about : Ketone Slim XT

I *stupidly* ordered a trial of Ketone Slim XT - it was late at night, and I saw some 'reviews' (which on further research appear to be paid advertisement articles) and thought - yeah ok for the sake of Ј4.95 I'll give it a go. I immediately realised how stupid I was when the terms and conditions popped up after submitting card details and saw that they will charge Ј90 after the 14 day free trial. (and also that if these really worked they wouldn't need to use these forms of advertising/ I would know about it etc etc)

Once I had realised this I emailed them straight away and said I had changed my mind and no longer want to continue with the trial. I actually sent two emails and didn't receive a response to either. I wish I had followed up and made sure this had been actioned now!

I saw a pending 'card not present' transaction on my bank account today of Ј90 from Ketone and called them straight away - they said my trial had not been cancelled and as the 14 days expired yesterday that there was nothing they could do, however no more money will be charged to my account.

I called my bank (Lloyds), who were extremely helpful and will be refunding the Ј90 (as I have written to Ketone and cancelled within the 14 days) and they will now monitor my account for any further transactions from Ketone.

I read through the t&cs today in regards to cancellation and found some conflicting info. One part says you must 'contact' their customer support, the next section says you must 'call'.

I should add that I haven't even opened the bottle, as I imagined that I may need to return etc. It looks like I will need to return from the t&cs.

My questions are - if the t&cs are conflicting, will I be ok with having emailed them? and question 2 - As the bank have now cancelled the transaction how likely are ketone to come after me for Ј90 anyway, especially if I return a full, unopened bottle of the tablets.

*lesson learnt*

Thanks in advance for responses

Best answers:

• There are a number of other threads on Ketone variations - probably all from the same company and certainly all operating the same way with "free" trials that turn out to be anything but.
  Glad you got your money back. Some don't, or at least not all of it.
• hi
  just hecked my bank account for balance and notice Ј92.78 taken by Keytone immediately phoned them as I had only takenb up the trial offer of Ј2.95 &Ј3,95 for keytone slim and prime cleanser.
  spoke to Janet who explained as I has]d not cancelled within 14 dAYS they had taken the shipping . I explained I had only signed up for the trial offer as above. She offer me half of my money back but said that was not good enough so again spoke to supervisor.
  I have to return products for a refund within 30 days and she has cancelled another Ј89.00 which she says was coming out of my account tomorrow. so will wait to see if the money gets returned then i will change my debit card
  just to add I am fuming
• Hi Robbie,
  I managed to get this sorted by calling my bank and told them it was an unauthorised transaction. They did this on the basis that I had cancelled in writing within the 14 days - this may be worth a try for you? They can also put a stop on any future transactions from Ketone rather than you having to change your card.
  If you are returning the tablets make sure you get the returns address and authorisation code to send with it. It says in their terms and conditions that they will not accept any returns without an RMA (I think its RMA). When I was on the phone to them I requested to have these details sent to me - this info surprisingly never arrived so I still have the unopened bottle in my drawer! Not had any further attempts to take the money.
  Make sure you give your bank a call to see if they can help in any way.
  Good Luck - hope this works out for you.
• Looks like its an attempt at a sales pitch.
  *fail*
• I too have been mislead with this product. Total SCAM!!!!
  I saw the advert on FB and thought this sounded a really good way of losing weight and I signed up for my free trial run with Ketone Slim. I ticked on the terms and conditions not realising that you had to cancel withinin 14 days if this and this wasn't the product for me (I have not lost weight like they claim you do!! I thought see how I go, give it a trial run for 1 month. Ketone Slim sent me the product again, through the post, after 1 month trial - which I never ordered!!! To my avail and disbelief they deducted Ј92.78 for Ketonexs and Ј89.47 for xpurify. I couldn't believe what they charged me for this product, I'm totally outraged - I rang the company Tele 029 2168 0129 (UK) and they told me that I signed up for this and ticked on the Terms Conditions and should have cancelled within the 14 days. I said I want a total refund and I will send the product back. They said to me I could not do this, but would refund me Ј90 in the next 2 days and send me an email verifying this (I have heard nothing).
  The next steps you need to do:-
  Inform your Bank ASAP. Cancel you credit card and issue a new one. Make sure you speak to Fraud Team/lost or stolen card Dept!. They will issue you with a new card.
  Email the company, Ketone Slim, saying that you have been mislead, asking for a total refund back into your account and an explanation (I wrote on Sunday 30/11/2014 and I have not had a reply) and probably never will!!
  Keep a copy of your email you have sent them (as proof). Take copies of the Despatch Note.
  Send your Ketone Products back (unopened), Delivery Notes and Email you sent them, back to the company i.e. Healthy Nutrition ltd, 196 Caerphilly Road, Cardiff, Glamorganshire, Wales, CF14 4NR, UK. Make sure you send it Recorded Delivery.
  This is now in the hands of my Bank, Fraud Team, they told me to keep all the evidence, stating that you did not want the product. I have got to check my bank account within 10 days. If it is not refunded I have got to refer back to my bank. It is in the hands of them now to get my money back and investigate the matter further.
  Good luck. Hope we all get our money back. Will keep you informed. let me know if any of you guys have had a total refund or any monies back??
  Jayne
• RIP-OFF MERCHANTS
  Also I fell for it and ordered Keytone Slim XT and Cleanseprem; when I received the email of what I thought of their products I could not be bothered to reply so just deleted it; then I was charged over Ј90 for Keytone and over Ј80 for Cleanseprem.
  I was seething and phoned them, threatening court, media, Martin Lewis etc. I must say she was very calm and friendly and told me it was in the small print. Small print should be large print!.
  She told me to send the bottles back, empty or not. So I sent 2 empty bottles back..!! How stupid is that?? And asked for a proof of posting.
  One week later heard nothing, phoned again and a calm and friendly man told me they had not received the bottles (the Post Office is pretty reliable these days) and did I send these by registered post? No, I didn't as I was not told to the previous week!
  Because I got really angry again, as well as threatened them, he said 'alright alright, I'll refund you the money - minus Ј10 per bottle' which I accepted (I suppose I should have replied to that email) and received the money into my account yesterday. Phew.... when will I ever learn?!
  I still take the tablets - after all I paid for these - and haven't lost an ounce...
  DO NOT BUY - THEY DO NOT WORK - WASTE OF MONEY, TIME AND HASSLE.
  What they are doing is unethical.
  The telephone number I phoned was 020 3695 3806. I also informed my bank who won't let it happen a second time.
• Hi guys,
  I too have been scammed. I just realised the other day when money was taken off my account for a product I never even received. Does anyone have an email address to which cancellations are accepted? I have tried to contact them about 4 times today and keep getting told their systems are down
  Any assistance would help. Just FYI, I cancelled my card this morning with the bank to ensure no more cash is taken!
  Thanks
  Mary
• cancelling the card will not stop them taking payment. You need to look at the T&Cs you signed up to and see what you need to do to cancel and speak to your bank about cancelling the CPA
• Be Warned, Slimming can be dangerous.
  https://www.dailymail.co.uk/health/ar...ing-pills.html
• I just recently bought these products, and I didnt know about the hidden charges until now, I emailed them but the email address that they supplied me with doesn't work, do I still have time to get a refund? It hasn't been 24 hours since I paid and I also haven't received my tracking number. Thank you!
• Hi surah,
  Read through the terms and conditions very carefully on the website you purchased from. There will be instructions in there somewhere of how to cancel, just make sure you keep copies or recordings of any cancellations so you have proof. Call your bank and ask them to put a stop on the CPA (continuous payment authority).
  Do it now! Time is of the essence!
• Thank you so much!
  As soon as I bought it, I started to do some research into it and then 2 seconds later I find this. You literally saved me from being charged Ј90!
  After reading this, I rang up the company and demanded they take me off the order and when I mentioned that they don't charge me extra, the women literally laughed! Like they had been caught!
  I am shocked and appalled by what I have just experience!
  I am taking your advice and going to see my bank and ask them to monitor my account.
  Thank you again!
• I also fell for it. I did look it up before ordering but only found this thread after they had taken the first payment. Another one is pending for the other product, which I thought was part of the same offer.
  All is the hand of the Dispute/Fraud team at my bank. First time this happened to me. Really annoyed at my stupidity! The bank gave me the company's direct number: 08081890167 as well as Trading Standards 08454040506. Fraud Action is not interested as this is a consumer issue.
  I hope someone forced them to be clearer. Shocking how they can expect people to pay almost Ј200 per month for a year after ordering a 'free' trial.
  I don't understand though why they can say on the order form that they would be happy to offer a full refund within 30 days and not to do? When I questioned that with the company they told me it didn't apply to a 'trial'???
  Any other avenues I could explore to try to get my money back?
  Thank you
• Hiya,
  I'm no expert, but have a really good read through their t&cs, the site I purchased through had two sets of cancellation instructions, one for the trial and one for standard purchases.
  Unfortunately there's probably not much you can do if you didn't pick up on it within the first 7-14 days, they will cling to their t&cs like no tomorrow!
  Sorry I can't be of much help, just make sure the bank don't let them take any further payments and if possible refuse any further packages from them.
• In that case there should have been an asterix or something to indicate that the 100% refund does not apply to the trial. In effect, it will never apply since they are selling it as a trial.
  I don't even remember I had to click on 'I read the T&C' before going ahead with the order.
  An another I recently learnt, the 14 days limit, according to British regulations, is from the day you receive the goods. Not from the day you ordered.
• I have just realised that I have also been a "victim" - two payments of Ј79.50 taken out of my account. Needless to say I will be speaking to my bank tomorrow and Trading Standards on Monday. I am also going to ask my banks legal dept to look at this. they have an address in Linlithgow and I am quite prepared to go ther if necessary!! ...watch this space....
• I feel so stupid for falling for this scam...
  Thanks to all the advice on this site though I phoned them within minutes of ordering and got mine canceled before they were even sent. I hope I don't recieve the product and any further charges like the customer service person on the phone promised...
  The email they supply doesn't work and you cannot reply to the email so don't even try
  That's a waste Ј10 I could have used...