Insurance claim cheque sent in 'error'

A question about : Insurance claim cheque sent in 'error'

Hi,

I'm just looking for some advice on my current insurance claim situation:

In September 2014 I made an insurance claim for fire damage. The insurance company passed the case onto a loss adjuster who was dealing with it. She asked me to send all of my alternative accommodation costs/ expenses etc onto her which I promptly did. A week later, we received a cheque from the loss adjuster for this amount. Since then we have had no further corresponded with either her or the insurance company and assumed the case was settled.

Anyway, last week (6 months later) I received a letter from the
Loss adjuster advising that the cheque was sent in error And that it was actually for another company who were involved with our insurance claim. She is asking me to send this money back. Of course, we had cashed the cheque and spent the money on re-furnishing the house, thinking the money was ours as this was the amount we were due in compensation.

The loss adjuster is now saying that in addition to sending the cheque back, I have to re-send her all of my costs and expenses for her to claim the money we were owed. I have looked back through my emails and no longer have the email detailing all of the costs.

What should I do? Any advice would be appreciated

Thanks

Best answers:

• What sort of figures are we talking about? What is the difference between the claim you submitted and the cheque?