Flight delay and cancellation compensation, Ryanair ONLY

A question about : Flight delay and cancellation compensation, Ryanair ONLY

MSE Official Insert:

This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.

Best answers:

• My Ryanair flights are always on time - can I get an upgrade?
• Has there actually been anyone who has successfully had compensation from Ryanair? We were treated appallingly by them in 2009, sent a letter of complaint at the time which was totally ignored. Any thoughts on whether it's worth pursuing or will they just weasel their way out of it?
• Sent them a letter re a delay and was told they are not paying compensation as the delay was due to 'operational reasons' and this is classed as 'extraordinary' circumstances. Is this right? Can't see much detail on 'operational reasons'
• As you might expect, the lower class airlines are fighting paying out this compensation by being obstinate and awkward.
  It's up to you whether you have the tenacity to badger and keep on at them, all the way to court if you have to.
• Edit:
  Please read this useful post by Dr Watson for a full breakdown of how to sue Ryanair using the ESCP.
  https://forums.moneysavingexpert.com/...&postcount=569
• It's your call if you want to delete the 14 days notice otherwise legal action part, and just go for the standard engagement with Ryanair.
  IMO it's unlikely that they will cite anything other than in flight safety issue, which would then lead to court action if you want to pursue further.
  I'm not aware of how you go about court claims in Ireland, but there is a link on the FAQ's about Euro court claims, maybe that will shed some light on things.
• Hi. My flight to Malta was cancelled a couple of weeks before we were due to fly and replaced with a later flight the same day. Instead of leaving at 6am we left at 6pm. This meant we effectively lost a day of the holiday and an evening meal which was already paid for. Does anyone know if this counts as a delay for which compensation is payable. I ought to say that the holiday was a package from mercury. Many thanks
• MSE recommend you quote the booking reference in its template letter. My claim is for a 2010 flight Ryan Air Marrakech to Bristol - almost 4 hour delay. I don't have any details other than I've found the flight no... and I have the visa stamp in our passports. I don't have our original reservation no, copies of booking confirmation etc now. Ryan Air website only shows your bookings back to 2011. Do you know if it's possible to find your booking ref somehow or are people putting in claims without this info? Thanks
• Hope someone can advise.
  Heavy snow today and we're due to fly with Ryanair today at 5pm. Some flights already diverted and cancelled from East Mids Airport today.
  Can anyone tell me my rights, please, in event of delay or cancellation? thanks
• You've got rights to care as per the EU guidelines, ie a meal and refreshment after 2 hours depending on the length of journey/delay, or an overnight hotel if required, but there's no claim for delay compensation if the snow is the reason as per the AIRPORT saying so. Meaning that if other airlines are still flying, and the airport remains open, but Ryanair have CHOSEN to cancel then there's a different scenario.
• Thank you Marks 2Spark.
• Thanks 2sidestoeverystory. I hadn't realised I could use my last booking to get into that facility... I had the booking ref of a flight made last October so entered that, it showed me my last 2 bookings, both made in 2012 but no more. I couldn't see a "show more results" button anywhere on the screen... where are you seeing that? I would have bookings from 2011, 2010, 2009 etc (all same email address). I then tried entering my earliest booking for 2012 it displayed in case it was just showing the one entered + 1 previous, but it just displayed the same 2 bookings... & no show more results button....odd..? I have 3 cards I may have paid with, & I can't remember what month I would have made the booking, I've contacted all the credit card companies and they say it's Ј10 to send each statement, ie. they won't tell me over the phone, I've narrowed it down to us booking in March or April but that's still Ј60 just to find out! Think I'll go with sending the letter without the booking reference and see how it goes.
• Having a bit of a hard time with Ryanair personally.
  I filed a complaint, sent them an email to Ryanair Customer Service with my problems and to claim for the compensation under EU Regulation 2004/261 and they basically sent me some forms to fill in and send to One Claims Ltd (who are Ryanairs Insurance Company).
  When I sent the forms off, with the reasons for my compensation claim etc, paid to get them sent securely so that i knew they arrived .... One Claims just sent me an email saying that they only deal with insurance claims for Ryanair customers who have taken out their insurance, and that I have to get back in touch with Ryanair Customer Service team for anything to do with compensation.
  Going to try again with Ryanair Customer Services, but nothing worse than having your time and money wasted due to poor service.