Flight delay

A question about : Flight delay

Hi guys,

Wondering if someone could help.

I applied for flight delay compensation from Thomas Cook as we were delayed 9 hours at Manchester airport back in October.

I used the template from this site to which they responded with a very generic letter which states the reason for the delay was weather and they are not liable to pay any compensation.

I have since responded and asked them for further details of the weather conditions that caused our delay as on the day in question the weather seemed to be fine in Manchester and fine in our destination (Gran Canaria).

They responded with the same generic letter stating that the weather was the cause of our delay.

Are they obliged to give further information regarding the weather conditions or is this the end of the road for me? Is there any other action I can take on this as I don't feel that Thomas Cook are giving the full story.

We were told on the day that a plane had been taken out of service within the fleet and this led to us not being able to fly on time

Any help is appreciated

Cheers

Best answers:

• https://forums.moneysavingexpert.com/....php?t=5101437