First Great Western

A question about : First Great Western

Hi,

I've sent off to First Great Western for some tickets to be refunded that were booked online - one was an Advance ticket that I couldn't use as the train was cancelled and there was no suitable alternative.

The second one was just a straight refund for an unused ticket.

Any ideas how long I will have to wait before FGW process my refunds on the tickets? All I can find on their website is the length of time that I have to claim in - not when I'll actually hear back from them!

Thanks,
calydon

Best answers:

• It's a long time since I was delayed enough to claim but ISTR a couple of weeks. Depends on how busy they are - there have been a lot of problems recently
• Thanks - I'll wait a while before starting to stalk the postman for a letter then...
• I often send in delay repay claims and they usually take two to three weeks to come back (sometimes with vouchers, sometimes sadly not).
• Refunds received - both within a week of posting the request off :-)