21 Mar 2017

A question about : Faulty shoes?

Last week I bought shoes from a well known shoes store. I asked the Sales Assistant to bring out the other foot and then I compared the two and found out one was slightly damaged on the top but was very small. They never had another pair in stock, so the Sales Assistant offered me some discount and mentioned the shoes would be non-refundable and I accepted and bought the shoes.

Yesterday was the first time I wore the shoes outside and after some time, I experienced the shoes hurting me at the back of my feet (this is nothing to do with damage I know of). I threw the receipt away as they were non-refundable of the discount on the day I bought them, but the shoes are faulty due to the damaged feet I have. As with Sale of Goods Act 1979, should I be able to get a refund to the faulty shoes I have bought and without a receipt?

Thanks

Best answers:

  • Ever tried army hobnail boots then you will know what sore feet are all about.
    Doesn't sound like the shoes are faulty, they either need broken in or are not the correct size.
    Try with two pairs of socks for a while.
  • But you bought them knowing them to be faulty, the sales assistant gave you a discount for the fault. I don't think you can return them.
  • Having blisters on your feet does not make the shoes 'faulty'. They may just need wearing in or maybe they are just not a good fit.
    Ive had shoes which rubbed me feet the first few wearings but once they were worn in were very comfortable.
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