Disabled Seating at Concerts. This is my experience. Please share yours

A question about : Disabled Seating at Concerts. This is my experience. Please share yours

We have recently been revisiting our youth and discovering new bands and I thought it would be good to share our experiences so far. Being able to take advantage of carer discounted tickets has made this possible although not always offered or available.

Our seating requirements are to have plenty of turning room and to ensure that there is good leg room when seated. Also seated in a position where we are not required to move or stand for someone to pass.
We also ask for the disabled platform so that the barrier in front can be used for support when standing and sitting down.
Another advantage is that it feels less crowded and you retain more personal space.

I have found that unless I specify the wheelchair platform then because no wheelchair is involved we are put in normal seating and the only consideration given to mobility difficulties being that there are no steps involved and that sometimes the carer ticket is free or discounted.

When enquiring about free or discounted carer tickets I have often been told it is not the venue that decides, but the promoter. We have found that this can vary from venue to venue.

If more venues are made aware and understand the issues disabled customers have when booking tickets through to attending then I hope that more suitable seating will eventually be provided.

To ensure the system is not abused many venues now require proof of disability either at the booking stage or insist it is provided when collecting tickets from the box office.

This thread is meant to help others find the most suitable seating and give an indication as to where it is situated, along with other information that may prove useful.

I hope more people will share their experiences.

Thanks ,

M

Manchester Arena,

https://www.phones4uarena.co.uk/venue-information/seating-plan/

We have sat on the platform above Block 105
The seats were fixed and the wheel chairs platform was just behind. The rail in front was good, but we had to keep moving to allow people past.

Platform above Block 108
We were seated at the end of the wheel chair platform with 2 unfixed chairs. This made the experience more enjoyable rather than sufferable.

Great view and atmosphere for the concert generally but long way from stage. Great if you have a good zoom and trying to film and capture everything.

Next time we will be sitting in Block 114 although there is no disabled seating shown on the plans. I'll update after our visit.

Bridgewater Hall, Manchester

https://www.bridgewater-hall.co.uk/booking-info/seating-plan/

We sat in the stalls on both occasions.

Row C seats 8 and 9, Very close. Depending on the type of event it may be a little close to speakers. We saw Robert Cray and it was brilliant.

Row L 34 and 35 , Bit further back but still quite close.

Really nice venue and disabled parking is just across the road

Wembley Stadium

https://www.wembleystadium.com/TheSta...mYourSeat.aspx

We sat on the disabled platform Block 501 for Roger Waters, The Wall.
Amazing show but we were looking down from so high up that I can't say I felt entirely comfortable. Because of the size of the show and visuals we still enjoyed ourselves, but it was so far from the stage. I remember the old Wembley so well and the new stadium felt too big and soulless.

For a cheap if booked well in advance hotel the Ibis is next to the stadium, basic but close.

First Direct Arena, Leeds

https://www.firstdirectarena.com/venu...seating-plans/

(Can't remember seats, but will add when I find tkts)
We sat on the disabled platform and had a great view although because of the design I don't think there would be a bad view other than right at the top and back possibly. Not that we'd ever make it up there

LG Arena (Genting Arena) Birmingham

https://www.lgarena.co.uk/venue-info/disabled-visitors
First visit booked seats 147 and 148 on the disabled platform. There are two sections that run each side raised from the floor seating and just infront and below the tiered seating. These seat numbers put us infront of block 14 and gave us a good view. The arena is very easy and friendly with helpful and attentive staff.
It felt more cramped than other venues as the seats are very close together, but it may have just been because it was a full house.

Next time we go will be spring and our seat numbers are 174/5 nearer to the stage so I'll update then.

We kept the cost of accommodation down by staying in Solihull and got a taxi to and from the arena which was Ј10 each way.

Capital FM Arena, Nottingham

https://capitalfmarena.com/Online/

When I booked our tickets the booking was held whilst I completed and returned the emailed registration form and attached proof of disability. This is then held on file so that for any future bookings.
Our seats at his venue were Block 4 G 01 and 02
These seats on the disabled platform are at ground level situated about 6 rows up from the sunken floor level where the audience stands or is seated depending on the performance. The view is excellent as is the access. Staff were friendly and attentive. It is the smallest arena we have visited so far and but the atmosphere was great and the experience was more intimate than the larger venues. Being smaller however means less disabled seating.

There is plenty of hotels and apartments close by, but we got a Ј35 room deal at the Premier Inn West Nottingham. The hotel has a Beefeater restaurant adjacent and is situated close to the M1 and at the end of the Pheonix tram line. We took the tram (Ј2 return) to the lace market and made our way to the arena. This was further than we thought and we arrived at the arena tired and later than planned. There is no separate disabled entrance and it was stressful getting in and making our way to our seats through the crowds. Unfortunately nobody seemed to notice OH was struggling to walk or that he was using a stick. By the time we sat down we felt exhausted and stressed out. Next time we may stay nearer or get a taxi and arrive earlier to beat the crush.

I will keep adding to this post as and when other venues are visited.

Best answers:

• I attended a gig at Wembley Arena this weekend I'm not disabled but am recovering from a dislocated kneecap which happened about 3 weeks ago so my mobility is very limited at the moment
  I called the venue last week to see if we could exchange our tickets (we were on the top floor row Q) as I just wouldn't be able to do that many stairs easily. I was told to go to the Box Office on the night
  When I got to the box office I was treated with nothing but hostility firstly the woman demanded to "know who I spoke to" I admitted that I had completly forgotten. She then wanted to know "What my problem was" I explained the situation she then promptly threw two tickets into the tray and said "best I can do" and walked off.
  The tickets were for the next block down but again right at the back of that block. I just about managed it but due to the number of steps I couldn't leave my seat all night as I was confident I would be able to get back up again lol
  I really hope that they are normally better than this with customers needs
• Wembley Arena is the worst.
  Disabled tickets are sold at a premium and no free carer tickets.
• When we attended a concert at Wembley Stadium I described our difficulties and needs but was sold ambulant disabled tickets and only realised that we were seated in the middle of a row of normal seats 10 days prior to the concert. We eventually managed to arrange more suitable seats in the wheelchair accessable area, but it was a stressful few days. We had help and support from https://www.attitudeiseverything.org.uk/ who do much to help venues understand and improve the service given to disabled customers. We did however get a free careres ticket.
  Unfortunately it is not always a straight forward matter of whether a wheelchair is required and used or not. Everyones needs are different and few of us fall into neat little boxes iykwim.
• RufydufyM, I find some seats next to the aisle on the right and left of the Bridgewater Hall stalls let me stretch out my dodgy knees. Not specified disabled seats but saves having to get up to let late-comers in.
• Reen your're right. We sat further back and on the end of row L and had a great view when last went and it meant OH had room to stretch his leg out and could just swivel round when anyone needed to get through. Trouble is there's always someone who is less observant and he got knocked several times causing him pain. Over all though it's one of my favourite venues. It might not have the atmosphere like the arenas but being so much smaller it's so civilised and always a good view.
• I don't really go to concerts now I'm disabled but I had problems when I went to DeMontfort Hall in Leicester in May to watch Frank Skinner.
  When I bought the tickets I asked were there steps. I was shown the seating plan which indicated no steps which I said was fine. However when I arrived I discovered there were four steps up to the seat which was jammed in a corner.
  I asked was there any accessible seats. I was told only the front row (which was full) and the wheelchair section which was only for wheelchair users.
  The staff were lovely I have to say (although the comment oh theyre only little shallow ones didn't help) and I was helped up the steps with great effort and difficulty from me. I was asked why I was shown a seating plan which included no steps and recieved the helpful reply of 'oh you bought them from our outlet box office you'll have to take it up with them'
  I couldn't move through the whole show and I was very stiff and sore by the end (I suffer with back damage and I need to get up and move around periodically which I could not do) I left before the end as I physically could not sit any longer and even if I had gone out I would not have been able to get back up the steps without disturbing everyone else so I missed the end of the show as well
  The rest of the row was full and there was no room for my crutches and not much room for me (I'm 5'6 with short legs and I'm a size 16 so not particularly massive but the seats were a bit small)
  There is another concert I would love to see there but I refuse to go back there again. I don't blame the staff at all- they were amazing but it's just not set up for the 'ambulant' disabled.
• As someone who works in such a venue, please try to remember that it isn't the fault of the staff that the building is not ideal. The majority are old buildings, designed when disabled access wasn't top of the priority list, and with budget constraints as they are, having an overhaul just isn't possible. The staff get just as frustrated and annoyed at the situation as the patrons.
  I can only speak for the venues I have worked at, but if you contact the venue and ask for the front of house manager they should be a little bit more helpful. They can liaise with the box office to try to find a solution. Although going by the list of requirements in the first post, it would be difficult to find somewhere in my venues, I genuinely don't think we have a space that accommodates all of them.
• My husband is disabled and we enjoy going to shows but its very much a lottery with the seating.
  Our last one was at the Manchester Arena and the leg room is terrible. He needs to sit with a leg stretched right out. we were lucky that a lady on the end of the row swopped seats with us as the venue couldn't help at all. He has crutches and we had to inconvenience the people next to us by having them under the row of seats.
  We recently went to Las Vegas and did 12 shows, each at a different venue.
  At each one they could not have been more helpful. the minute they see you have a disability they go into overdrive. Don't let you queue, take you directly to your seat. When they saw our tickets, if they didn't think they were suitable seating they would move us without us ever requesting. We had extra seats put at the bottom of the aisle on the front row for 3 of the shows. They take your crutches and store them and bring them back to you at the end of he performance and nothing is too much trouble.
  Every venue was the same. After the first 2 nights we realised that we would never get a bad seat and quite often we got our tickets from the 'last minute booths' so we just bought the cheapest available and always had them exchanged free of charge at the venue.
  A bit cheeky but great!
• I also find it incredibly frustrating when people stand in a seated area and the venue staff couldn't give a flying poop about doing anything about it. If you want to stand and are capable of it, for the love of god buy a standing ticket and leave the seats for the people who want or need them. A friend of mine has CFS so she buys seated tickets, she can walk fine but she just can't stand up for hours unaided. Because she hasn't got a phsyically obvious disability if the people in front of her stand up the staff won't do anything to help, she'll ask and they'll just shrug and tell her to put up with it or blank her completely. There's never any point even trying to ask the people standing up to sit down unless you want threatening or drinks thrown over you. I love going to gigs and always used to stand, but years ago I broke my ankle so while that was bad I had no choice but to sit, and I find it still bothers me now if I go to a gig on a night after a long day at work etc, so I often prefer to sit as I know I'll probably be achey and uncomfortable halfway through a standing gig. Absolutely does my head in when the inconsiderate people in front all decide to stand up so I can't see anything and have to stand anyway, or in the case of when I had the cast on, just sit there and look at people's backs because the staff wouldn't help find me another seat or make anyone sit down. Seats should mean seats!
• Having updated my experiences I'm hoping that others will add theirs. I'm wondering if anyone has experience of Sheffield Arena ?