Default notice removal

A question about : Default notice removal

Hello - Back in 2013 i missed a 2 payments on my phone 4 u contract and resulted in a debt being created for Ј200 , This was record as a default ( repaid after 2 months).

My issue is that I can not now renew my mortgage deal for this small amount that occurred years ago. the punishment doesnt seem to fit the crime

I have rang vodaphone who are quite heartless and will not remove the notice.

Does any one have any advise on how to remove it ?

Best answers:

• Its an accurate picture of your credit history as it should be.
• Hi dpage18,
  If you'd like me to take a closer look at this, email me with your details via the link in our profile here.
  All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.
  Once sent, you'll receive an automated reply with a reference number. Post back with this and I'll check I've received it.
  Kind regards,
  Lee
  Social Media Comms
  Vodafone UK
• Vodafone are braking the old ICO guidelines. https://webarchive.nationalarchives.g...3%20%20doc.pdf
  Quote:
• Hi thanks for your help. I was not explained the ter!nation process correctly that lead my account to go into arers. But money was paid off v quickly. I am trying to obtain a new fixed rate for mortgage. But because of default for very small sum. I cannot. Other than that my credit rating perfect
• Complain and take them to the ICO and communications ombudsman if they dont remove it.
• Hi dpage18,
  I don't appear to have received an email from you.
  So I can access your account, email me via the contact details provided in post four above.
  Kind regards,
  Lee
  Social Media Comms
  Vodafone UK
• I have sent a email , I have tired again today. I have also contacted quilty control via email and replied to there responce but had no reply back
  Quote:
• It does seem unduly hasty and disproportionate. A credit card might put up with a year or two or three of agreeing reduced arrangements and seeing them slip before reaching recording a default.
  Quote:
• Thanks Redux ,
  Yes , They have their money and i have never had any issue uptill that pooint was again due to being mis infomred - I have only had poor customer service and communication issue with Vodafone .
  Hence the above comment.
  I just feel its a bit of a harsh pently vs its implications for the next 6 years ! Just asking vodaphone to have a heart
• Lee i have a emailing saying it has been recived
• Something similar happened to me. My husband decided to go down the sequestration route so a woman came in and explained how it would work. Now as some were joint debts she told me DO NOT pay them revert them to me. I did this and it was only after speaking to a helpful lady at the bank that she told me I was still liable for the debt! Something this woman failed to mention. Now I'm left with defaults in my credit file. The debt was paid off and would of been much sooner if I'd known. Is there anything I can do to get the defaults removed?
• Just an update:
  I have spoken to Vodaphone several times and had a heartless reply back ! despite having not missed one payment up untill they said my account was closed !!! they refuse to remove the defult notice !
  I have offerd to pay admin fee , show letters from mortage !!
  My mortgage will now not be renewed and face loosing my house !!!
  All over Ј100 that i paid back in 2013 !!!!!!
  i have been put through to 5 diffrent people in space of 1 hour ! promised call back and they never came !!!
  Vofaphone does not care about the individual customer !
• Correct vodfone dont care
  They have reps on this forum but they only seem to be here in a face saving show of pretending to care.
  In reality they dont give a sh##t.
• You may as well an official compant to the
  ICO https://ico.org.uk/concerns/handling/
  and
  the communications ombudsman https://www.ombudsman-services.org/communications.html
  They might get vodafone to pay notice.
• Are you sure its a default and not just a late payment marker, it would seem odd for them to issue a defulat for just 2 missed payments.
• Yes it is def a default.
  I think im just going to have give up , Obv wont be using vodaphone again ! such a poor none customer focued company !
• Why give up before youve tried the ombudsman and the iCO? That makes no sense.