Debt management company not paid

A question about : Debt management company not paid

Hi,
I have previously used a debt management company (Debtcom) and have recently found out that although I had made payments (which I can prove with bank statements) they had not been paying my debts with the money. What can I legally do to get this money back out of them please.
Thank you

Best answers:

• Youll probably find that the first X payments to them is taken by them as admin fees and not paid towards your creditors.
  you need to consult your contract with them to see if this is the case.
  National Debtline, CCCS and Payplan are free debt charities and dont charge you for advising or managing your debt.
• It was the last 9 payments to them that they did not pay any of my debts with. It would have been more if I didnt cancel the direct debit. It was one of the companies that took their fee monthly out of my payment every month.
• Have you asked them to explain?
  You need to follow their complaints procedure (in writing!) before you can go to the FOS.
• I havnt done anything yet I wanted to ask on here first what to do. I will contact them and let them know what I have found out. It was back in 2007 but a company who they were supposed to be paying have been in touch and said they hadnt received payments and I know I had been paying debtcom
• Debtcom LTD?
  Quote:
• Yes this is the company I have printed the companies house info out and they are still trading, the last entry was 15/05/2012 registered office changed address's.
  I had paid them up until 16/03/2009 but they have not paid any of my debts since 2007.
  I have drafted them a letter asking them to look into it and repay any monies owed to me.
• Hi r6joe, thank you for your query regarding Debtcom
  I would suggest you put in a complaint asking for a full refund plus interest for the period and if they do not give it to you or do not respond within 8 weeks you can make a complaint to the Financial Ombudsman Service. Sometimes Debt Management Companies will put parts of your payment on hold if they are waiting for further information such as an account number from you but they should explain this to you if that is the case. You should make sure you put the complaint in writing, keep a copy and send recorded delivery. You can find more information about making complaints and the Financial Ombudsman Service at www.adviceguide.org.uk. There are also Debt Management Companies who can help you to negotiate with your creditors without cost to you such as Payplan and StepChange (formally CCCS).
  Hope this is of assistance.
• I have drafted a letter will see if I get anywhere it looks as though they have done this to a lot of people :/