CSA just don't want me debt free!

A question about : CSA just don't want me debt free!

Hi,

after being in debt to the CSA for the past 15 years, at it's highest the debt was around Ј15k, I paid and paid, lost my home, worked all day and night, kept up my current payments and added what I could for the arrears each week, and at last, in December 2014, I paid off the the finale Ј1000. It was such a weight of my mind I cannot begin to describe. Then last week, 14th Jan 2015, I received a call from a lady from the CSA. She said she was calling about my arrears. I said I had none. She said that there was Ј1500 owing from 2008. I couldn't believe what I was hearing. She explained that whilst reviewing my account the were payments showing up between August 2008 and December 2008, totaling Ј1500 that I hadn't actually made. This amount would now be added to my account and that I would have to pay by the end of the month. I am gobsmacked and utterly sick and tired of it. The reality is that to pay this off would take me at least another year. I have requested everything in writing but honestly don't know where to turn next. Any advice would be great but after dealing with these people for nearly twenty years I know, in the end, after everything, I will have to find this money.

Thanks guys.

Best answers:

• When you say you have requested everything in writing, do you mean the current arrears they are stating or your entire file?
  You can make a subject access request and they then have to send you copies of EVERYTHING in your file from the beginning of your case - including transcripts of phone calls. You should request this and can then go back over assessments to see if you agree with the arrears.
• I don't suppose thjey care if you are debt free or not . They just want you to pay what you owe in child support.
  Get the paperwork and go through it and see if you agree with their figures or not.
• Is this added interest they are saying you owe, or just asking you to pay for missed monthly payments?
• If you don't understand where this 'new' amount of arrears came from NACSA would be a good option to get it checked. Don't assume they are right, they may not be. A couple of years ago they informed my husband that he had arrears but he didn't believe he had and they couldn't provide a satisfactory explation. Our MP who was already helping us with a much larger sum of alleged arrears (which we also proved were not owed) escalated the complaint and insisted on a full breakdown of payments from the beginning of the case. Despite their insistence that their figures were correct the breakdown showed that there were no arrears, in fact my husband had overpaid and they sent him a refund.
• https://www.writetothem.com/ get your local mp to act on your behalf..they will find out everything before you can and will do all your chasing for you...