A question about : Counterfeit Item from Ebay
I bought a thomas sabo charm from ebay but when it arrived it was clearly a fake. Its not stamped, its really shiny metal etc. I have opened a case against the seller but I just wondered what ebay policies are against counterfeit items. I paid quite a bit of money and postage costs for this item. Obviously if I am asked to send it back it will cost me money to send it recorded delivery to get proof it was delivered but I dont see why I should be out of pocket even in the slightest for them selling dodgey goods. I never buy myself anything so I am gutted to have been sold a copy when I finally decided to make a purchase. Is it just going to be a case of sending it back and being refunded for the item alone and being out of pocket for original postage and return postage costs and lesson learned? I know it wont cost much to post it back its just the principle really.
Best answers:
- https://pages.ebay.co.uk/safetycentre/counterfeits.html
- If you suspect/know an item is fake you shouldn't be returning it. Get in touch with Trading Standards and ask their advice as to what to do next.
- If you do return do not use recorded delivery, use special delivery.
Recorded does not always show as delivered. - Ebay are quite clear that a counterfeit item should not be returned.
Quote: - Don't return a fake item, it needs to be turned over to trading standards I think to be destroyed.
I once brought an item that turned out to be fake, seller in that case just refunded as soon as I emailed pointing out several signs on the item that proved it was fake (I had alot of knowledge on the item being a collector and it was an item that was a hobby of mine). The item was later destroyed. - Whoops meant to start my own thread
- There used to be a difference between opening a claim through Ebay or Paypal. I think one required the seller to prove it is genuine and the other required the buyer to show it is fake.
If this is still true you need to open a claim with the correct one.
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