Consumer Rights Sticky

A question about : Consumer Rights Sticky

This is the new Consumer Rights Sticky where links to all important threads will be kept:

READ ME FIRST PLEASE . . . Useful links, Resources and FAQs

Quick Questions on Consumer Rights

How best to post a query on Consumer Rights

Do shops have to sell at the advertised price?

Best answers:

• Why is this sticky not a sticky?
• Does this new 'sticky' philosophy mean that the thread Quick questions on Consumer Rights will no longer serve a useful purpose?
  For a start, no-one will know the thread is there, so no-one will post on it.
  And even if some-one did post on that thread, no-one will ever notice the new post, so the query would remain unanswered.
• If it is a popular thread it will likely stay on the first page and be read frequently anyway. If you spot any problems that do occur though please contact the forum team as they can do something with your feedback (I can't)
• Im looking for some assistance in respect of dealing with Plumbnation and purchasing goods online, im not sure whether im in the right place or not...
• Any advice welcome... Sorry not sure how to start new threat. So did reply...
  I moved in October and have a copy of the warranty for double glazed windows. 10 year warranty, installed 2007. It does say that ownership can transfer to new home owners. "In the event of disposal of property covered by this warranty, the company will permit the benefit of the remaining period of this warranty to be assigned to the new owner of the property, and will recognise such new owners as the person entitled to benefit of this warranty". To be honest I didn't read any further small print.... Until I noticed the window handles were broken and after opening some of the windows, they flop right down. Very loose. Small print says "the company must be advised of the change of ownership within one month from the date of the change". We did not do this. Do I have a leg to stand on re: replacement handles? or is it tough... Seems a bit mean of the company to me. Having said that excess is Ј50 so maybe not worth anything to me anyway. Only hope nothing happens to windows.
• We purchased return tickets to Ireland from London via thetrainline.com. It involved rail and ferry journeys. On the return leg of our journey, the train we had tickets for did not run - because it was a Bank Holiday service. We had to get a taxi (at a cost of 180 Euros) to Dublin as it was the only way to get there in time for the ferry. thetrainline.com says it's not their responsibility but as they sold us the tickets surely it is? We have also contacted the Irish train operator and they say to take it up with thetrainline.com. We cannot afford to be out of pocket to this extent, especially when the fault is not ours. Can anyone help advise on next steps. Happy to go to small claims court but who is ultimately responsible?
  Thanks!
• hello,
  can anyone offer any advice for me?my mum bought me a hoover for christmas, she bought it 20th november i opened it christmas day and told her i cannot use it as i am disabled there is no way i can use it round the house so it is still unopened, never been used i contacted the shop on ebay to ask to return it because of the disabled reasons and he is refusing to have it back are there any rights in this, it is useless for me being disabled and i don't want her to loose out on what she paid for it, any advice gratefully received
• Can anyone help please?
  3 months ago I moved to a new house. I'm still waiting for Open Reach to come and pull the wires through, however I am with EE. Ive paid up front for the line but I have neither a land line or broadband.
  Will I be in breach of contract as I had a years contract with EE if I go with another service provider that doesn't rely on BT?
• Why are people posting (for help) in this sticky thread anyway?
• Can we not have the posts removed from this thread and have the following or similar as part of the sticky?
  What did you Buy?
  When did you buy it?
  Online or instore?
  How did you pay?
  etc
  etc
  And refer people to it when they start a new thread will make it easier for advice