Consumer Rights: MoneySavingExpert.com discussion

A question about : Consumer Rights: MoneySavingExpert.com discussion

Hi

Yesterday I signed up for the gym at university, unfortunately I did it in a bit of a rush and ticked the 12 month box not the 6 month one(which I wanted), they didn’t take payment their and then as the machine was broken or something.

i realised what i did when i got home, so i phoned them and said could i change it they said i could and to come round today to sort it out.

But when i went they said I couldn’t change it as they had taken payment last night and their policy was only to allow members to up not down grade.

Is their anything i can do?

I seem to remember when I was a member of another gym their had a 14day cooling off period, and I wondered if that was the law or just their policy????

any ideas?

Best answers:

• Hi
  Yesterday I signed up for the gym at university, unfortunately I did it in a bit of a rush and ticked the 12 month box not the 6 month one(which I wanted), they didn’t take payment their and then as the machine was broken or something.
  i realised what i did when i got home, so i phoned them and said could i change it they said i could and to come round today to sort it out.
  But when i went they said I couldn’t change it as they had taken payment last night and their policy was only to allow members to up not down grade.
  Is their anything i can do?
  I seem to remember when I was a member of another gym their had a 14day cooling off period, and I wondered if that was the law or just their policy????
  any ideas?
• Hi all
  I have a Siemens SL65 which I got from LX Direct toward the end of July.
  For the last couple of weeks or so it has kept crashing mid conversation or mid text & sometimes switches itself off.
  As I have had it for over 3 months what are my options? Is it down to Lx or Siemens?
  Any advice appreciated.
  Thanks
• does any one know the answer to this i paid adeposit for an lpg conversion , had too cancel 2 weeks before the receipt says deposit for labour company will not refund any money is this legal ?
• Morning all,
  Around Christmas time last year I purchased a new kettle and toaster from Argos and both have recently developed minor faults.
  The breville illuminating kettle, no longer illuminates.
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  As they are still less than a year old, who should I contact to get a replacement or repair, should I go back to Argos or to the manufacturer?
  I still have the receipts for both items but not the boxes.
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• Martin,
  Your updated note on Consumer Rights doesn't cover auctions. I think this is particularly important for eBay, because I think you have rights to require a refund if you buy faulty new goods from a trader on eBay (eBay selers currently can refuse a refund and only offer an exchange). See the extracts below from the CAB adviceguide.org website.
  I researched this as I had a dispute with an eBay seller. In the end it was easier to get a refund from Barclaycard [got a full refund even though goods were only Ј20] than to pursue this with the seller.
  I'd be interested if I'm correct in my interpretation. if so, is it worth updating your eBay / Consumer Rights notes?
  *****
  AuctionsWhen you buy goods at an auction, your rights will depend on whether the goods are new or second-hand, and whether the seller is a trader or a private individual. The seller will be the original owner of the goods, and not the auctioneer. Your rights may also depend on whether you were given the opportunity to attend the auction in person.
  New goodsIf you buy new goods at an auction from a trader, you will have the same legal rights as if you bought them in a shop - see under heading Your legal rights when you buy goods.
  If you buy new goods at an auction from a private seller, you will have less legal rights. You will have the same rights as those described under the heading Buying goods from a private seller.
• I tried the eBay dispute mechanism. All I got was automated e-mails, and referrals to published policies on their website. In my case, the seller offered a replacement but refused a refund. As the item broke so easily, I wanted a refund.
  In any case, the same rights would also apply to other online auction sites???
• In addition to the disputes procedure on ebay and PayPal purchases are also covered under their 'Purchase Protection Plan'. There are 2 levels of cover, one up to Ј120 and one up to Ј500.
  Details can be found on the right hand side of any page where goods are described. In order to claim under their PPP you have to go through their dispute procedure but I found this very easy to do.
  Regards,
  Art.
• I bought a laptop from PC World back in March 2005 (yes, I know, PC World :rolleyes: ) it was only due to MSE that I bought it because it was a special offer
  So anyway, I tried to turn it on this morning and the LCD bulb/backlight on the screen appears to have blown as the image is very, very dark and is barely showing. I still have the receipt/box but what I want to know is what position am I in here? Am I entitled to an exchange of a brand new but same model or can PC World just repair it and I have to hope for the best?
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