compensation

A question about : compensation

Hi all,

i've read a few threads and links re this issue and hope someone can shed some light on my query?

My daughter was due to fly from EMA to Turkey at around 7am this morning with a friend and the friend's parents. An hour later i got a text to say the flight was delayed until 2pm. At 1pm she said they would be boarding soon, and a half hour ago I was informed that they were now being put onto a bus to be taken to Manchester for a flight at approx 7pm!

So, is this classeds as a delay or a cancellation now, seeing as another flight is being used, and is it worth pursuing any compensation? They have been given a food voucher, but are shattered, having been up since 4.30am, and have lost the first day of their holiday.

Lets hope they do manage to fly today!

Best answers:

• If the flight number is different (which I assume it will be if the airport has changed) then it is a cancellation. But for insurance purposes it would just be a delay as your daughter is still taking a flight. That is just rubbish!!
• Something similar happened to me last year with a flight to Turkey with First Choice from Belfast - they broke the plane and they ended up sending us home to return the next day for a flight. It was a 26 hour delay on a 7 day holiday!
  I can't confirm whether it'll count as a cancellation, but if the delay is 12 hours or more, your daughter should get a letter from the airline confirming the delay and this can be used to make a claim against holiday insurance. It'll only be about Ј25 though.
  We tried writing to First Choice when we got home as we had lost a full day of an all inclusive holiday, but we didn't get anywhere.
  I hope your daughter gets away this evening ok!
• Dont think its classed as a canx as they're still going, just a very long delay for which they'll get peanuts back. Just reread your post if they fly before 7pm they wont get any money the delay has to be over 12hrs before insurance pays out.
• thanks for your responses. She sent a text at 6.20pm to say they were boarding, so at this point I'm just pleased she got off on holiday. It is also an all inclusive trip, so they have lost out, but they might just not care once they feel warm and can hit a sunbed...eventually.
  On another note, I have just found the details given to me by her friend's mum. The flight out was 9am, but it should have been around 7am, and was changed last minute. Am i being too cynical here, or does that sound a bit fishy, given the 12 hour policy for compensation?
  My daughter said people couldn't understand why they were all being put on buses to Manchester, instead of the plane coming to them, as it was supposedly all of the flight being transferred. sooo, was there a near emply plane in Manc to fill..?
  As i said, possibly being cynical..?
• hi debbs.try reading 'denied boarding ec No.261/2004, enforcement in the uk'.there is also the geneva convention, this explains your rights and entitlements to flight delays and cancellations.
• Good morrow all,
  I need some advice as the ways to contact Easyjet are labyrinthine at best and cloaked in smoke and mirrors at worst.
  Last week we were flying back from Crete to Manchester, arrived at the airport (Heraklion) on time to check in for a 20:50 flight home. After half an hour when no news of the flight had been posted I rang my kids back home to check on progress - the news was that it was delayed departure in Uk by 3+ hours so we knew that it wouldn't be arriving in Crete until around 23:30 and that we might then get back to the UK around 02:30 local time. However, the ground staff (Gold handling) appeared to know less than we did and simply delayed telling us anything. Then, we were told that (and I suppose a Cretan half-hour has an indeterminate length) that we would be informed in half an hour what was going on. By then various 'Chinese whispers' had sprung up about a crew from Cyprus coming in (but there are no direct flights between Crete and Cyprus), that the crew of our flight had refused to take us back as they were out of hours, that we might get put on other airlines (Thomas Cook were charging Ђ160 per person) or that we might have to get put up.
  After much ado about nothing and various briefings in broken English we were eventually told at 23:00 that we would be taken to a local hotel, fed and watered and put back on a flight the next morning (leaving at 12:30). To say that the hotel was basic would be a gross exaggeration but it served the purpose.
  When we eventually got back on board (having been delayed by 15 hours +) the Captain gave us an explanation that related to a lot of weather in Manchester, insufficient fuel, air traffic control and part of the crew being out of hours and delayed getting to the airport.
  So, my question is:
  'Are we entitled to compensation?' or does the fact that weather and air traffic control at Manchester give Easyjet a way out? If we can claim how do we do it and who do we direct it to?
  Ta
  Uncle heFTy
• Weather and ATC are definately good reasons (If true) though staffing is not, It is not 'extraordinary' but plannable.
  Having said that I think that they have fulfilled their obligations under 261/2004.
  Have a read of articles 6 & 7 here:
  https://eur-lex.europa.eu/LexUriServ/...4R0261:EN:HTML
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