Charges from BT after leaving.

A question about : Charges from BT after leaving.

Hello.

I switched my broadband/line rental and calls from BT to Sky.
The switch was completed at about 3pm yesterday at the moment all is ok.
About an hour after switchover I get 2 emails from BT.
1st saying sorry you are leaving and telling me what services are being cut off.
2nd email saying as I am leaving early I will have to send back the HH4 and I will be charged about Ј6 as I am leaving the contract early. Also there may be a charge for not using a MAC and as I am no longer a BT broadband customer I will be charged for BT sport.
I took out BT broadband on 10/08/2013 and my last bill in Jan was paid upto 9/02/2015 so I don't understand why I have to pay extra and still have to return the HH4.
I also cancelled sport which I due to end on 9/2/2015.
In all the calls I have made to BT about asking for a MAC twice and stopping sport I was told that as I am in the last few days of a min-term contract and I have paid upfront I will not have to pay any charges.
Are the emails standard ones or are they correct?

Best answers:

• If you cancelled the service you will be liable to a termination charge levied by BT Openreach for the work done at the exchange to move you to Sky. Around Ј30 last time I looked.
• penrhyn I had 5/6 days left run on the 18 month term when I switched over. I did request a MAC from bt but it was never used as Sky online says the switch squad will take care of this. I also asked Sky and BT and was told no charge if I am still having broadband only I will be charged if I stop broadband altogether.
• If Sky used a proper migration process, using a MAC or not, then you shouldn't get charged a Ј30 broadband cease charge, but as it's you and not them that get the final bill if they didn't use a migration but ordered a new line then you get stung,not them, so little incentive for them, did you keep your BT number ?, if you did it would suggest a migration, if you got a 'new' number it's probably not a migration
• Sounds to me like the switch has taken place just before the BT 18 month contract has ended. You should have waited until the last day before initiating the switch.
• So it looks like BT win all round then.
  You pay upfront and if you leave 6 days before the 18 months have finished you lose the upfront cost and you still have to pay the extra few days on top. If you pay line rental yearly discount of over Ј160 and then leave 1 or 2 before they will not refund you.
  In all the calls and live chats I have had with BT they all said I will not pay any extra charges as I am in the last month of min term so they have lied.
  I went to Sky because their free broadband deal was ending and BT were going to charge me more for the bundle I was on with them now.
  initous I have kept the same phone number so it is a migration from BT to Sky.
• iniltous I didn't pay line rental in advance I was saying if you did and then leave you lose the money and BT win.
  I paid one month line rental/broadband calls and caller display in advance of Ј42. My advance runs from 10/01/2015 and ends 09/02/2015.
  The email says I will have to pay Ј6 for the remaining months and "may" have to pay Ј30 for ending broadband and as I am no longer a broadband customer the FREE BT sport will have to pay for that but price was stated.
  In a another email from them I have been told to send back the HH4 as I have left early. They will send me a final bill 14 days after I have stopped all services so I wont know the final total till then.
  I have paid 18 months for all these services from them so it's not as if I have left a few months early is it?
• BT do not take prisoners but I would wait until you get the final bill which might not be as bad as you fear: especially given the reassurances you have received from your phone calls to BT. It sounds to me very much like they have sent a standard letter.
  With regards to the HH4 why not email them to ask permission to keep it? I get the impression that with some ISP's it is considered less hassle to let the customer keep the router. May be they were using that as a lever to try and keep you.
  I am not entirely clear about the bt sport. Are they saying you have to pay for this until the termination of your contract, as it is no longer free? How much will this cost; and for how long?
• Why do you want to kep the home hub op? You can't use it with Sky, is it just so you can sell it?
• I never saw penryhn's post till now as I was writing the reply this morning and when I pressed summit reply they must of crossed each other's post.
  The HH4 is not going to be sold. I have been on skyusers forum and they say it can be used to extend range or something like that. Like I have said before I have paid 18 months broadband and was not expecting to be told to send it back.