Cancelled order but they have dispatched anyway!

A question about : Cancelled order but they have dispatched anyway!

This is a little rambling, apologies for that...

I bought a voucher code for Ј17.99 from 'GoGroopie' for a dash-cam for my partner's birthday. I thought what great value. The dashcam was priced at Ј69.99 and I was going to get it for Ј17.99 + Ј4.99 p+p.

So I bought the voucher from 'GoGroopie', redeemed it and purchased the actual item from the company 'eBuzz World'.

All fine I thought, then I decided to check out any reviews on the item (I know I should have done this all BEFORE going through with the purchase). That's when I discovered that I had in fact bought an item which can be bought Ј10 on Amazon. It was cheap tatt!!! It's a scam!!! I felt so stupid.

So I instantly attempted to cancel the order I had placed with ebuzz within minutes of realising I had been had.

However there was no way to cancel on the site other than sending them a message which I did within a few minutes of ordering. I was going to back this up with a phone call to them. They did not have a phone number on their site (yes alarm bells were ringing at this point!). In fact I sent a 2nd message when I had got no reply by the next morning. I was quite curt and said that if they ignored my request to cancel the order and sent the item out, I would refuse the package.

As a belt and braces, I also activated the returns process against the order just to alert them that I didn't want the item in case they ignored my message.

I couldn't have done any more to cancel this bleeding order!!!

Later that day someone called Lisa replied to the second message,

Thank you for your email.

Unfortunately your order is in process and we are unable to cancel this.
If you do not accept the package it will be held at your local sorting office for 18 calendar days and then will be returned to us and the cost of P&P will be deducted from the price that you will be refunded.

I replied thus:

No I’m sorry this is unacceptable. You have deliberately ignored my messages to cancel this order which I sent within minutes of ordering and it now showing as dispatched. I am entitled to cancel any order due to the distance selling regulation as you well know. If you do not have a system in place to cancel an order then that is your problem not mine. As I used a voucher for the item, I would only be expecting a refund of the Ј4.99 p+p inc any case.

I find it ridiculous that a simple process of cancelling the order was not in place to avoid that cost.

As I do not wish to incur any further losses due to this scam, I will not be accepting the parcel and will instruct that it is returned to sender. It can bounce between us for ever as far as I am concerned, so you may as well accept it back when it is returned to you.

That was on Monday. It is now Wednesday. I'm awaiting the item.

They made it impossible to cancel other than via message. This was totally inadequate. In fact it is against the 'Consumer Contracts Regulations' which I just found out surpasses the Distance Selling Regulations.
which states...
• details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it).

eBuzz had not such facility on their site.

• information about the seller, including their geographical address and phone number.

eBuzz do not display their phone number anywhere!

Just wondering where I stand with refusing the delivery. Should I do that?

Also surely I can demand they refund the p+p seeing as they deliberately made it impossible to cancel my order any other way. It wasn't my fault they dispatched before dealing with my request to cancel.

With regards to the actual Ј17.99 voucher code I bought via Go Groopie, I have opened a dispute with PayPal about that.

Best answers:

• but if you refuse delivery the item should then be returned straight back to sender (with a refused delivery label on it) and not held at sorting office and should not cost anything
• I'm not sure Paypal will entertain a 'change of mind' refund.