Cancellation charge by holiday

A question about : Cancellation charge by holiday

I am in the process of cancelling a skiing holiday that I have booked for January. Unfortunately, I have now found out that I have an exam the week I am supposed to be away. Obviously, I am not happy by this situation as I am missing out on an excellent holiday and also going to lose my deposit.

We had to pay the full balance of the holiday within one month to gain a discount. That's Ј700 pp in one month, so it had to go on a credit card! Anyway, the cost they are looking to deduct is Ј130!! That's 18.5%!! How is this possibly justifiable? I do not understand how they would incur so much cost by someone cancelling?

Are the company within their rights to take such a high percentage as a cancellation charge? I understand that they have profiled these out in their Ts&Cs but there must be some customer protection against over the top charges? No wonder the rich get richer.

Regards,

Graeme Allison.

Best answers:

• If you didn't agree with the cancellation t & c's, you could have booked with another company. Caveat Emptor.