Buyer has lied about not receiving item

A question about : Buyer has lied about not receiving item

And paypal/eBay have decided in his favour and refunded him the money.

I sent the item out 3 days late due to my lo having chicken pox and not being able to leave the house. He emailed me and asked me where it was and I explained and told him I would be sending it out the next day. The day after this (before it had a chance to get there!) he started a claim.

I emailed him and explained it can't have had time to get there and if it did go missing he would have to wait 3 weeks to get a refund through RM. He said he would wait 3 weeks for the refund -effectively telling me he would report the item missing before it even had a chance to get there.

Anyway he escalated the claim after 1 week and got his money back.

Can I show eBay this message and get my money back? He basically told me he would be reporting it missing before it technically could have been.

Fuming - hate cowardly thieves like these

Best answers:

• It would have been a good idea to inform your buyer you were unable to send the item before they contacted you.
• I'd get hold of eBay and argue until they give in - however, when you sell something you enter into a contract. You said you'd send it within a certain time and went over that.
  Did you get a tracking number? I'd pass that on to eBay to show that it's been posted.
• you have probably put the buyers back up by saying they have to wait for 3 weeks before they can get a refund if they dont receive their item.
  You have to wait 8 days i think from opening a case and then escalting it to get a refund ,so its not like your buyer hasnt already waited.
  You have no proof buyer has the item or that you have been conned.
  Sellers that tell a story as to why items are being posted late [even if true] are treated very warily and most buyers will open a case just to make sure they either get their money back or their item. The reason being sellers have been known to not post for a variety of reasons and string the excuses out till its past ebays claim time.
  As said above if your knew item was being posted out late it would have been a good idea to keep your buyer informed and less likely to view you with suspicion and rush to open a case.
  Just to add making any buyer wait longer than 2 weeks isnt on.
  You have the POP ? so will be able to claim from RM.
• You can't treat buyers like this. Buyer asked where his item was and you informed that it hadn't even been sent yet and if it did go missing he'd have to wait 3 weeks to get any money back, which would be a month after purchase. Any buyer would have been fuming at that nonsense. That's asking for trouble.
• There is a time restriction to open not received case - before that they can't open a case hence waited long enough.
  Have you send it tracked or do you have proof of postage in other form?
• I think you've got the gist of the advice.
  Put yourself in your buyer's shoes and see how you would feel being treated this way.
  If you are delaying sending an item, you must let the buyer know. You must also give them a chance to cancel if they don't want to wait.
  If an item get's lost the buyer doesn't have to wait 3 weeks, it's irrelevant how long it takes you to claim. You might not receive a refund from RM, or even if you do it could be weeks later. That is not the buyer's fault.
  Next time you get an INR and if you haven't sent it tracked, make enquiries with the buyer to confirm their address, ask them to check with their neighbours and try and do an online redelivery (if it's with RM).
• My item says I post within 3 working days, he emailed me on the 4th day and asked if it had been posted. I emailed back and said it would be posted next day, to which he didn't reply and next thing I know he has started a claim.
  Maybe the buyer was riled at the item being sent out a few days late (since when did private buyers and sellers on eBay become so intolerant! I remember waiting up to a couple of weeks for an item without issue), and I should have thought to email him - but the fact remains that he told me he would be putting in a claim for a missing item the day after I posted it, which is basically intent to theftc. Highly unlikely that RM did coincidently lose the item as well.
  I can't prove he hasn't received the item, but the reality is he probably has and is taking advantage by basically thieving the item. I have the POP so RM will have to take the hit for this unfortunately.
  Very sad to think this probably happens quite a lot and sellers have no real protection against it as sending an item tracked in many cases is more than the items worth.
• PS being !!!!ed that an item is late isn't an excuse to steal - bad feedback would have been more appropriate here. Many of you are telling it like he was just getting his own back for item being sent out a few days late.
  RFW I told him it would be sent the next day and apologised. Only when he started a claim did I tell him he would have to wait 3 weeks for a refund which is how it used to be before eBay and Paypal merged. My mistake as things have changed but still no reason to do what he did!
• Just claim for the missing item from Royal Mail, assuming you have proof of posting.
• You can charge Ј6 something for tracked postage for a Ј4 item but that item will not sell so in reality in many cases (most cases in fact for sub Ј5 items) you are vulnerable to this kind of thing.
  And it wasn't a few weeks, he paid for the item tues night, probably, assuming RM did their job, received it the next week wed morning.
  campdave no one outright said so but the item being late had nothing to do with buyer claiming to not have received an item, yet it was mentioned many times and it wasn't even the issue!
  I have a message from the buyer saying that he would ask for a refund right after the item was sent - my issue was that a buyer should be allowed to get away with something like this when he had stated his intent by email. I had wondered if this would sway eBays decision to refund the buyer but it seems I'll just have to claim from RM
• You can send items tracked for about Ј3 with myhermes.
  I would stop being so defensive - the buyers attitude is not to be defended, but your lack of communication and tardy postage have got you into the situation where you have been exploited.
  No one is saying that makes it right, but you need to make sure you get it right in the future.
  There is no evidence to present to ebay to reverse the decision. Ebay will only consider messages sent within their system, and you cannot prove delivery.